Innovation should be a part of every organisation. That’s why we’ve developed this eBook with experts from our very own Innovation Lab.
In this book you’ll find eight guiding principles that will:
- help you develop a structured approach to innovation
- focus on the needs of your users
- design great services
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About the authors
Simon is the head of user centred design at DWP Digital, and co-head of practice for product design. He also runs DWP Digital’s Innovation Lab.
Dr Shruti Kohli
Shruti is a lead data scientist in DWP Digital, and leads on innovation for DWP Digital’s Innovation Lab.