Business Relationship Manager Department for Work and Pensions
Reference
1601919
Number of vacancies
1
Location
Blackpool
Salary
up to £32,844
Work hours
37 per week (flexible working)
Employment type
Permanent
Job benefits
In return for your skills we offer competitive salary up to £32,844 per annum, a brilliant Civil Service pension with employer contributions circa 20%, generous annual leave, flexible working, great work life balance and lots more.
Closing date
22 October 2018
Job description
If you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.
We’re looking for talented Business Relationship Managers to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world.
Using fresh ideas and leading edge technologies – and putting the user at the centre of everything we do – we create innovative digital solutions that make a difference to the lives of our 22 million users.
You and your role
The Business Relationship Manager supports the provision of a professional Digital Partnering service between Digital and Operational, Corporate or Enterprise service groups within the Department.
You will works with appointed Senior and Lead Digital Partners ensuring successful delivery of their accountabilities in terms of customer support and service delivery.
You will be responsible for ensuring consistency in engagement and compliance with required Digital Partnering standards and framework to maintain effective relationships between Digital and DWP colleagues.
Required Skills
• Highly developed experience in building and developing effective working relationship with senior business managers and IT Services that bring IT and business working as one team.
• Proven customer focused professional skills with a good understanding of how technology can drive maximise business and operations delivery.
• Effective communication skills at all levels of the organisation, along with good interpersonal, diplomacy, negotiation and organisational skills.
• Self-managing with flexibility to adjust working style to fit with different teams.
• Proven experience in dealing with issues and complaints and ensuring these are dealt with through the relevant channels.
• Highly motivated with a commitment in the delivery of high-benefit, quality solutions and a champion of continual service improvement, actively improving and optimising current services.
Desirable skills & experience
• Experience in Public sector business where local requirements and corporate platforms have been successfully blended.
• Demonstrable business analysis experience involving re-engineering complex business processes.
Desirable Qualifications
ITIL v.3 Foundation Certificate
SFIA 6:
Business Analysis- Level 4
IT Strategy & Planning- Level 5
Configuration Management- Level 3
Where You’ll Work
You’ll join us in our easy-to-reach digital hub in Blackpool.
The hub is a modern, vibrant workplace that was designed for and by members of our digital community. Our central hubs have the best of the city on the doorstep, and we have a range of facilities across the sites from cafes, coffee shops and restaurants, to ping pong, a swimming pool, gym facilities and loads more.
Here we provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.
We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.
Building Our Future
We believe the work we do really matters, so we’re serious about investing in your ability.
You’ll have access to a huge suite of training and learning opportunities to complement the new skills and experience you’ll acquire on the job. You’ll share ideas with colleagues from across the tech community, and grow your skills via our coaching and mentoring programmes.
Your enquiry will act as an expression of interest, and we will quickly get back to you with a full job description and details on how to formally apply.