|Salary||Up to £32,844|
In addition to salary there is a very competitive pension, a generous annual leave allowance, great work/life balance include flexible working, family friendly policies and much more
|Closing date||15 July 2019|
Do you want to be part of an award winning team? Do you want to be known as an IT service expert? Are you motivated by helping others?
We’re looking for a talented IT Support Manager to join our growing community of experts. You’ll manage a team of IT Support Technicians helping end service users and colleagues with their technical IT issues, and help us deliver one of the biggest and most high-profile digital transformation programs in the world.
So, if you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.
You and your role
In this role you will manage a team within your geographic area providing front line IT support to DWP staff. You will manage the team and their day to day duties while having overall responsibility for staff development.
We are often seen as the first point of contact for our people and first impressions count. Using your people and communication skills to simplify technical subjects to a non-technical audience is key to success. You will build and manage a team of IT technicians with the skills and ability to solve problems, communicate technical messages and educate our end users.
We’re on a transformation journey so we have users at all levels of capability. You’ll need to be able to understand (and support your team to understand) a user’s problem from their description, and you’ll need to able to explain the fix to them in language they understand.
We’ll ensure lots of variety in your work and give you the tools and training you need to take on interesting stuff you may not have done before. This role is evolving all the time. As we roll out new solutions across our teams you’ll have great opportunities to develop and become an expert with different tech, tooling and systems.
What are we looking for?
- You will have Line Management experience.
- You will have a good technical knowledge of typical End User issues and be able to support and guide staff to successful resolution.
- You will have a natural ability to build relationships with Senior Stakeholders and Internal Service Users.
Where You’ll Work
You’ll join us in our brilliant digital hub in Sheffield. It’s a really friendly site, and home to our brilliant Identity Services project where we are working at the leading edge of authentication and verification technologies. We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.
In return for your skills we offer competitive salary up to £32,844, a brilliant civil service pension, and a generous leave package.
We also have a broad benefits package built around your work-life balance which includes:
- Flexible working
- Family friendly policies
- Volunteering and charitable giving
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
- Sports and social activities
- Learning and development, career progression opportunities
- And lots more
For further information and to apply today click APPLY.
If you have any questions about the role contact me via firstname.lastname@example.org