Product Support Manager Department for Work and Pensions

Reference

1584900

Number of vacancies

5

Location

Newcastle

Salary

up to £38,700

Work hours

37 per week

Employment type

Permanent

Job benefits

In return for your skills we offer great work life balance, competitive salary, a brilliant civil service pension, a generous leave package and lots more.

Closing date

4 June 2018

Job description

If you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.

We’re looking for talented Product Support Manager to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world. Using fresh ideas and leading edge technologies – and putting the user at the centre of everything we do – we create innovative digital solutions that make a difference to the lives of our 22 million users.

About You

The Product Support Manager will be Responsible for defining Product Support services and associated Operational Level Agreements (OLAs) across all relevant functions within the Model.

You will manage our fully functioning teams in supporting end users of our Products and Services, ensuring our users remain at the heart of what we do.

You’ll be comfortable engaging and collaborating with a wide range of stakeholders at all levels to provide visibility of the service operation. And you’ll be happy leading the delivery and maintenance of an excellent Product Support knowledge base, with the aim of promoting self-help and reducing reliance on the support function.

What are we looking for?

• As a Product Support Manager you should have experience of IT Service Management and/or DWP Operational Delivery
• You will have management experience in large scale, layered multi-supplier organisations and services
• It’s key that you have experience of providing an effective escalation focal point through to resolution
• You direct and negotiate solutions to meet business needs
• You can lead individuals and/or teams to deliver service excellence

Where You’ll Work

You’ll join us in our easy-to-reach digital hub in Newcastle. It’s a modern and vibrant workplace, designed for and by our digital community, and filled with the latest tech to help our agile teams do what they need to. And it’s just a short hop from the local metro stop (about 5 minutes).

Our Offer

In return for your skills we offer competitive salary up to £38,700, a brilliant civil service pension, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• And lots more

Building Our Future

We believe the work we do really matters, so we’re serious about investing in your ability.

You’ll have access to a huge suite of training and learning opportunities to complement the new skills and experience you’ll acquire on the job. You’ll share ideas with colleagues from across the tech community, and grow your skills via our coaching and mentoring programmes.

For further information click apply or contact JONATHAN.CORNELL@DWP.GSI.GOV.UK

Your contact will act as an expression of interest, and we will quickly get back to you with a full job description and details on how to formally apply.

The deadline for receipt of formal applications is 04/06/2018.

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