Senior Service Designer Department for Work & Pensions

Reference

107660

Number of vacancies

3

Location

Newcastle-upon-Tyne, Manchester, Blackpool and Leeds

Salary

£49,171 — £59,589 per annum

Work hours

37 per week (flexible working)

Employment type

Permanent

Job benefits

We have a broad benefits package built around your work-life balance which includes:

• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Learning and development, including coaching, mentoring, qualifications and accreditation
• Work in an environment shortlisted for a Best Place to Work in Digital Award
• Career progression opportunities and lots more

Closing date

23 April 2021

Job description

We are looking for Senior Service Designers who …

• have experience designing user-centred end-to-end services

• have substantial experience applying user research and data to make design decisions, and who can explain them in a way that others understand

• can engage multi-disciplinary teams in a user-centred design process, actively seeking diverse views

• can share design ideas quickly through sketching or prototyping

• have experience consulting regularly with senior stakeholders to provide analysis and recommendations

• can iterate digital service design for complex situations and difficult, technical processes

SOUNDS LIKE YOU? Then click APPLY NOW. We’d love to hear from you!

DWP. Digital with Purpose.

DWP is the largest government department. We provide services and support to over 22 million people, and make payments worth over £195bn every year.
There are over 110,000 colleagues and agents working with us and, right now, helping us lead the response to Covid-19.

We’re driven by an extraordinary purpose. In DWP Digital we’re transforming the products and services we deliver to make them work better for the people who need them.

As a service designer in DWP Digital you could be helping support people to into work, helping them get financial support, plan for their retirement, or working on a number of other user-centric services.

And our pension offer is amazing – with circa 27% contributions from your employer – so you’re working towards a better future for you and your family while you’re helping to create better futures for millions of others in the UK.

We also want to ensure our people have a really good work/life balance. You’ll enjoy the benefits of flexible working, including flexi time which means you can manage how and when you work and also take extra days off.

Please click this link for more of an insight into our departments and the amazing work they do, plus, the diversity of areas you could be involved with by taking up a role here.

Design. Work. Projects.

We want talented Senior Service Designers to understand end-to-end user journeys and whole services, identify service patterns and use prototypes to test services.

Working alongside other Designers, Researchers and Product Owners, you’ll design services that work for the people who use them. You’ll make things easier and simpler for our users and reduce operational cost.

Ideally, you are a user-centred design professional with experience in leading the design of end-to-end services, which deliver user needs and meet business objectives.

Those who specialise solely in the design of IT Systems may find it difficult to demonstrate all the essential skills described.

You will work in a highly collaborative way to create quality service design deliverables, including experience maps and service blueprints. You’ll use research findings, data, insight gathering and lead on concept generation to define the customer journey and articulate the vision for our products and services to different stakeholder groups.

We also want you to take the lead on workshops, drive actionable outcomes and collaborate across multidisciplinary teams to understand user behaviour and feedback.

Where will you work?
For this role, you’ll join our team with a base office at one of our Digital Hubs at either Newcastle-upon-Tyne, Manchester, Blackpool or Leeds.

We have the tech and tools we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

Please click this link to have a look here to find out more about what is on offer at each site.

We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

CLICK APPLY for further information and to start an application on Civil Service Jobs.

If you have any questions of you want to discuss the role before you apply get in touch via danny.winch@dwp.gov.uk

Check out some tips for getting hired here at DWP Digital via here and also this link

Apply now