Service Analyst Department for Work & Pensions

Reference 1619252
Location Blackpool
Salary £26,477
Work hours 37
Employment type Permanent
Job benefits

In addition to salary there is a very competitive pension, a generous annual leave allowance, great work/life balance include flexible working, family friendly policies and much more

Closing date 22 February 2019

Job description

Do you want to be part of something really big? If you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.

DWP are looking for a Service Analyst to work with us on in a once-in-a-generation digital transformation. Our people work on projects that are revolutionising products and services that are used by millions of people every day.

We know that better digital services in government will mean better public services. Using fresh ideas and leading edge technologies – and putting the user at the centre of everything we do – we create innovative digital solutions that make a difference to the lives of our 22 million users. We are looking for candidates with

As a Service Analyst you will be implementing DWP’s service level management and ensuring our IT meets user needs and provides value for money.  Our Service Analysts support and escalate queries and issues to relevant IT service functions. We keep critical DWP Services live and running. The eyes and ears of the organisation, our Service Analysts are especially important in providing a single view on service performance for many key stakeholders.

We want to invest in you to make sure you’re the best you can be. You will have loads of opportunity to learn and develop new skills as part of our expert digital community. This role gives a real opportunity to gain Service Analyst experience in an organisation bigger and more complex than most out there. Whether you stay within DWP, with the Civil Service or you move elsewhere, this role will look great on your CV and give you the tools you need for a great career.

You and your role

As a Service Analyst you will be responsible for monitoring, adherence and maintaining the effectiveness of policies, standards and guidelines for IT service delivery including problem, incident, and knowledge management. You will monitor and manage the progress of product related incidents, helping us meet targets and keep our end users happy.

You’ll need to be comfortable producing regular reports to support service delivery process, and you’ll have a keen eye for continuous improvement.

A key part of your role is to ensure effective management of issues raised on all channels and handle the resulting incidents. You’ll be happy to work within agreed processes and be driven to deliver results and resolve issues.

You’ll have chance to work with and learn from our other Service Managers, developing your skills and experience so that you can move to the next level in your career.

What are we looking for?

Where You’ll Work

You’ll join us in our easy-to-reach digital hub in Blackpool

Like all our national hubs, Blackpool is a modern, vibrant workplace that was designed for and by members of our community. You’ll enjoy facilities including a gym, a restaurant, coffee shops, and snack bars, an on-site train ticket collection point and loads of great social stuff organised by the teams here. It’s a really friendly, fun site that you’ll share with some of our most high-profile project teams, as well as ducks, moorhens, wild rabbits and a seasonal cast of additional wildlife. It’s a beautiful site, especially in spring, full of trees, wildland and a pond (a popular spot a lunchtime).

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary Up to £ 26,477, a brilliant civil service pension, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

Building Our Future

We believe the work we do really matters, so we’re serious about investing in your ability.

You’ll have access to a huge suite of training and learning opportunities to complement the new skills and experience you’ll acquire on the job. You’ll share ideas with colleagues from across the tech community, and grow your skills via our coaching and mentoring programmes.

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