Lead Content Designer Department for Work & Pensions

Reference

69013

Number of vacancies

1

Location

Leeds, London OR Newcastle

Salary

£60,740 (NATIONAL) £66,252 (LONDON) — £72,933 per annum (NATIONAL) £78,765 per annum (LONDON)

Work hours

37 per week (flexible working)

Employment type

Permanent

Job benefits

We have a broad benefits package built around your work-life balance which includes:
• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Learning and development, including coaching, mentoring, qualifications and accreditation
• Career progression opportunities and lots more

Closing date

20 October 2020

Job description

DWP. Digital with Purpose.
We’re hiring a Lead Content Designer to join DWP Digital at an exciting, challenging time in our digital transformation. We have a clear vision – to design the department’s services around the people who need them – and we’re looking for talented people to help us achieve it.

Putting users’ needs at the heart of your work, you’ll be a champion for designing around their needs, making sure people’s interactions with government are as simple and quick as possible.

Playing an active leadership role in the Content Design team, you will provide leadership at programme level to understand users’ behaviour and use evidence to help improve existing services.

Using your experience of large-scale and complex content projects, you’ll assure the quality of content design across teams and its alignment to departmental goals. Using research, data and other evidence, you’ll translate user needs into content strategy across end-to-end services (including non-digital parts).

Ideally, you are someone who has experience of sharing content ideas quickly through sketching or prototyping and are recognised as an industry specialist or expert capable of giving significant advice and guidance to others going forward.

Having experience of sharing your work both inside and outside the content design community you currently work in would be extremely advantageous (for example, by writing or speaking about your work publicly), as is and ability to manage other people’s work, including planning work and checking it to make sure it’s consistent and appropriate across products and services.

Duties. Work. Projects.
Working with the Head of Content Design in leading on the development of the content design community within the department and across the government, you will be setting the hiring strategy for the content design team and leading on those recruitment campaigns

You’ll strongly advocate for best practice in content design, leading on the development of the department’s style guide and content standards, plus the creation and maintenance of a positive and collaborative working environment.

Helping to shape content career paths by managing our Senior Content Designers, plus on occasions deputising for the Head of Content Design, you’ll work with senior stakeholders to help to build teams, solve problems and develop strategy.

There are some challenges that we hope you’re ready to tackle – especially around persuading senior stakeholders of the value of user-centred content design. It’s important and rewarding work

What skills, knowledge and experience are we looking for?

• Plenty of hands-on content design experience

a proven track record of working from a digital perspective, including iterating content design for complex situations and difficult or technical problems and processes

experience of engaging multidisciplinary teams with a user-centred content design process and of explaining design decisions in a way that other people understand

exemplary spelling and grammar and have substantial experience of writing and editing using a style guide and plain English

• An evidence-based approach to content design

substantial experience of using user research and data to make content design decisions

experience of consulting regularly with senior stakeholders to provide analysis and recommendations

• Experience of setting strategy

demonstrable experience of understanding how your work fits into a wider context, and of recognizing and addressing challenges

experience taking the lead in setting content priorities across a number of work areas

substantial experience of putting forward the case for content design to senior stakeholders, policy colleagues and product owners, and having led workshops with a focus on a user-centred content design approach.

Where will you work?
You’ll join our team with a base office at one of our Digital Hubs at either Leeds, London OR Newcastle.

We have the tech and tools we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

Please note – as C-19 restrictions ease, frequent travel to other DWP Digital hubs around the country will be required for this role plus an expectation that you will represent DWP Digital at events.

Please click this link to have a look here to find out more about what is on offer at each site.

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

CLICK APPLY for further information and to start an application on Civil Service Jobs.

If you have any questions of you want to discuss the role before you apply get in touch via danny.winch@dwp.gov.uk

Check out some tips for getting hired here at DWP Digital via here and also this link

Apply now