Service Management

Resolving tech issues for 80,000 colleagues

Join our Service Management practice

From resolving tech issues to creating and supporting a digital workplace, we aim to deliver innovative solutions that help over 80,000 colleagues in 800 locations get the most out of the technology available to them.

Working in our practice you’ll have an opportunity to learn about new technologies as we roll out improved kit such as Surface Pros and iPhones, new monitoring and process tools, and modern ways of working using agile techniques.


"DWP Digital is a collaborative, innovative, fast-paced and fun place to work."

Work on things like ...

Supporting the delivery and continuity of live service through a range of disciplines. Handling IT requests and providing 24/7 expertise to manage and restore services whenever issues occur.

Our IT service channels include a service management tool where IT requests, incidents, changes and problem tasks are logged, an instant messaging chat service and telephony.

We’re also proactive in ensuring that risks and issues are appropriately managed and controlled.

By engaging with DWP Digital project teams and operations colleagues, we optimise the delivery of new and enhanced digital products and services, reduce service downtime and increase operational efficiency through continual service improvements.




You’ll be part of a large collaborative community of IT experts spread across DWP, who share knowledge and expertise and are committed to supporting continuous development through experience and learning.

Working on existing projects and developing a variety of diverse services, you’ll deliver exceptional services for colleagues to provide a seamless experience for our users.

Service Management teams have a passion and determination to deliver high-quality services which delight users, meet operational needs and ultimately contribute to DWP’s objective of delivering a modern, fair and affordable welfare system that makes a positive difference to people’s lives.

Our roles

We have exciting roles including: Command & Control Centre Managers, Applications Operations Engineers, Infrastructure Operations Engineers, Service Transition Managers, Business Relationship Managers, End User Computing Engineers, Service Desk Managers, Service Managers and Product Support Managers.