User-centred service design at scale

We put users’ needs at the heart of everything we do. With more than 5,000 people working in multidisciplinary teams across the UK, we’re a strong team.

Now more than ever, our work makes a difference to millions of people. We’re finding new ways to use our technology, expertise and innovation to help those who need it most.

Solving problems in partnership

Our teams deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

Together, we manage one of the most complex IT estates in Western Europe and deliver some of the most important services in the UK.

The UK’s biggest digital services

We use data, technology and innovation to drive our vision. We find solutions to complex challenges to create faster, simpler, user-centred services for more than 20 million people.

Our teams of talented people work together on big, transformational projects. We all learn from each other by asking questions and exploring innovative approaches.

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