Delivering for impact with the integrations team
Although Ceejay was completely new to agile, she was given a project, along with the support of mentors, coaches, and self-led learning. She trained in agile methodology, including Scrum, Kanban, and sprint planning.
“I love applying learning to my work, so that was really interesting for me,” she says. “I set about learning as much as possible in a short space of time, using the 70-20-10 rule of formal and informal learning.
“I was networking at agile meetups in Manchester, watching videos about Scrum, going to community of practice meetings. Just talking to other delivery managers – I found that really helpful.”
Ceejay’s team – integration services – has nine members. As well as an agile delivery manager, there’s a digital delivery manager, product owner, business analyst, software engineers, Dev Ops engineers, and a user researcher.
“We’re currently working on the strategic API exchange platform, which is a solution for the whole of DWP,” says Ceejay.
“Our overall aim is to improve the experience for our end-user. For example, one of the projects I worked on reduced the average application process for claimants from two hours to 20 minutes, though a simplified triage process.”