Agile working in a government environment
Fey is part of a close-knit agile team, consisting of a product owner, an agile delivery lead, two DevOps, two software developers, a quality assurance tester, interaction designer, user researcher, and two business analysts.
“I lead on the front-end,” she says. “We work really closely, and everyone pulls together across the whole project.”
The team are working on the ‘Prove you can apply’ tool, which is used by work coaches to assess people’s eligibility for benefits. The tool ensures people don’t go through a long assessment process, achieving a better outcome for work coaches and customers.
“I’ve had the opportunity to visit Jobcentres on research visits to see how people are using the tool,” says Fey, “and research ways of improving their experiences.
“The biggest challenge with the project has been understanding all the different user journeys, so that we can make it better for everyone. People are all different, and they have different circumstances.
“So we’ve done a lot of user research to understand the needs and challenges for people using the tool, and done a lot of investigation to come up with good solutions for their problems.”