Who We Are
The Service Management Practice forms the essential foundation of DWP Digital’s service delivery. With over 1,100 members, we represent one of Digital’s largest and most diverse communities, spanning 16 job roles across technical and non-technical disciplines. Our presence extends throughout all Digital Hub locations and more than 100 additional sites nationwide.
We lead the implementation of the IT Infrastructure Library (ITIL) framework, enabling DWP to maximise business value from its information technology investments. Our community members perform a wide range of functions that collectively support and continuously improve the management of our IT services, whilst ensuring controlled transition of new and updated services into the live environment.
What We Do
- provide 24/7 expert support to maintain critical services
- handle IT requests and incidents across the entire department
- manage service transitions and improvements
- support the delivery of new digital products and services
- create innovative solutions for our growing digital workplace
- optimise technology usage across 800 locations
Why Join Us?
You’ll be part of a forward-thinking team that:
- works with cutting edge technology
- uses modern agile techniques and the latest service management tools
- focuses on continuous learning and development
- makes a real difference to millions of people’s lives
- collaborates within a supportive community of IT experts
Whether you’re passionate about resolving complex technical challenges, implementing service improvements, or ensuring smooth operations, there’s a place for you in our practice. Together, we’re building reliable, innovative services that help both our colleagues and the public.
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