Managing services at scale
We’re the biggest team in DWP Digital. There are 1,400 of us, managing hundreds of essential user-facing services, products and platforms. Working with us, you’ll regularly put your skills to the test, finding solutions that can change the lives of millions of people.
We make sure that our 90,000 colleagues have the digital tools and applications they need to support citizens. It’s a huge job, and we’re building one of the most advanced and complex networks in Government.
Some of the things we’re driving forward:
- cloud technology as standard, making managing our data more agile, and helping us automate wherever we can.
- frontline IT support so our colleagues can get the help they need when they need it.
- real-time performance metrics across the entire IT estate, giving us a complete view of our digital eco-system.
Our main teams in Technology Services are:
We provide products and services that enable colleagues to use office, development and business applications. Our hardware includes laptops, mini-PCs and mobile phones.
We look after the delivery, upgrade and security of all software services and key applications, like Microsoft Office 365, our in-house email service and a suite of communication and collaboration products.
We operate, maintain and protect the live IT services that underpin DWP.
Our focus is on providing high quality, secure services which support the aims of DWP, and enable colleagues to work effectively.
Hybrid Cloud Services
We provide secure hybrid cloud solutions, enabling transformation through standardisation, automation and promoting cloud adoption.
We have a cloud-first mindset, so we’re reducing our on-site footprint, and increasing the dynamic management of a hybrid-cloud service.
Security is essential to protect us from complex and ever-changing threats. Our aim is to strengthen our security capability, and that means ensuring security through design and operation across all digital services.
We’re increasing the pace of change across DWP Digital by providing a full lifecycle management process.
Our user-research team ensures our work is focused on the needs of colleagues and citizens. We enable the smooth adoption of new technology through packaged product releases, underpinned by proven behaviour change principles and wrap-around digital training.
Taking an agile approach to security
Swetha started her journey as a senior agile delivery manager in the Digital Security team last year.
Getting hired at DWP Digital
Top tips for launching an exciting new career with DWP Digital.
Working in the cloud
Andy Hay is a lead site reliability engineer in DWP’s hybrid cloud services group.
Senior Technical Product Owner
Blackpool, Manchester or Newcastle
Up to £73,153
Technical Product Owner with experience of Application Performance Monitoring and Data Analytics disciplines to work on a once-in-a-generation digital transformation.
Closing date: 3 October 2022
Lead Infrastructure Engineer
Blackpool, Leeds, Manchester, Newcastle or Sheffield.
Uo ro £89,392
DWP’s Technology Services team provide the foundations for digital which touch millions of lives. Lead delivery of secure, effective and cost-efficient digital infrastructure services for the UK’s largest government department.
Closing date: 3 October 2022
User Access Administration Team Leader
Blackpool or Newcastle
Do you provide excellent customer service? Do you lead by example? Do you have an awareness of IT Service Management principles? If so, this role may be perfect for you. The User Access Administration Team Leader is a leadership and technical administration role. You will work in User Support Services (USS) leading the User Access (UA) Administration Team based at the Peel Park Digital Hub and some of the team at the Benton Park View Digital Hub.
Closing date: 9 October 2022
Senior Cloud Architect
Blackpool, Leeds, Manchester, Newcastle or Sheffield
Up to £67,000
As our Cloud Architect you’ll work with our Hybrid Cloud Services team to help DWP transition to public cloud and OPH hosting. You’ll need skills in Public Cloud and on-premises computing services, with a focus on AWS and Azure.
Closing date: 11 October 2022