Frontline operational staff, who must interact with our digital products, face steep learning curves, resulting in inconsistent performance and high turnover. How can we fix some of the basics and enable staff to focus on training that means they can prioritise high-value tasks, become more competent and confident, and boost their experience in work.
We are seeking innovative solutions for:
- Training to Competence: How can we deliver personalised, real-time training that accelerates staff readiness across various tasks and using complex systems? What types of training and gamification could we introduce to boost staff members learning experience?
- Ongoing Support: What tools can provide day-to-day guidance to staff in complex environments?
- Boosting Confidence & Retention: How can we improve job satisfaction and reduce turnover by making staff feel more capable and engaged?
- Flexible Learning – how can we adapt our tools to different individual learning styles to bolster confidence and competence? How can we tailor learning / training to support user and business needs?
Why This Matters:
Staff training takes too long, and roles often lack sufficient formal qualifications, resulting in variability in performance and high turnover.
End Users:
- Prison officer
- Caseworkers
We will provide access to known user and service insights, constraints, and innovation and scalability resources during the event.