Lead Content Designer Department for Work & Pensions

Job description

You’ll be joining at an exciting, challenging time in our digital transformation. We have a clear vision – to design the department’s services around the people who need them – and we’re looking for talented people to help us achieve it.

There are some challenges that we hope you’re ready to tackle – especially around persuading senior stakeholders of the value of user-centred content design. It’s important and rewarding work.

You and your role

As Lead Content Designer, using your experience of large-scale and complex content projects, you’ll assure the quality of content design across teams and its alignment to departmental goals. Using research, data and other evidence, you’ll translate user needs into content strategy across end-to-end services (including non-digital parts).

You’ll strongly advocate for best practice in content design, leading on cross-government content projects and keeping up to date with industry changes. You’ll help shape content career paths and may manage Senior Content Designers. You’ll work with senior stakeholders to help to build teams, solve problems and develop strategy.

You’ll be a champion for designing around user needs, making sure people’s interactions with government are as simple and quick as possible.

Please note: frequent travel to all DWP Digital hubs will be required for these roles (Leeds, Manchester, Sheffield, Blackpool, Newcastle and London).

What are we looking for?

·         Plenty of hands-on content design experience

o   a proven track record of working from a digital perspective, including iterating content design for complex situations and difficult or technical problems and processes

o   experience of engaging multidisciplinary teams with a user-centred content design process and of explaining design decisions in a way that other people understand 

·        An evidence-based approach to content design

o   substantial experience of using user research and data to make content design decisions

o   experience of consulting regularly with senior stakeholders to provide analysis and recommendations

·        Experience of setting strategy 

o   demonstrable experience of understanding how your work fits into a wider context, and of recognizing and addressing challenges

o   experience taking the lead in setting content priorities across a number of work areas

Where You’ll Work

DWP Digital is a community of digital professionals within DWP, the largest government department.  Our digital services are delivered from 6 modern, open and flexible hubs in Blackpool, Leeds, London, Manchester, Newcastle and Sheffield.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

You’ll join our team in Manchester or Newcastle where you’ll enjoy great facilities and active local community. Find out more here: https://careers.dwp.gov.uk/our-locations/

We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.

Apply now