Service Transition Lead Department for Work & Pensions

Reference 10817
Number of vacancies 2
Location Blackpool, Manchester and Newcastle-upon-Tyne
Salary Up to £70,102
Work hours 37
Employment type Permanent
Job benefits

A brilliant Civil Service pension with employer contributions circa 20%, generous annual leave, flexible working, great work life balance and lots more…

Closing date 30 September 2019

Job description

No two days are the same as a Service Transition Lead at DWP Digital

One day your focus will be collaborating with stakeholders to ensure that new and changing services are effectively transitioned in line with key deliverables. Another you’ll be chairing and representing your team in service readiness meetings. And the next you might be working with your community developing culture, processes and capability for the challenges ahead.

You and your role

DWP is in the middle of probably the biggest digital transformation in the UK. The largest government department, we operate on a scale as big as anything in the retail or banking sectors, delivering services and payment every day to the millions of people who rely on us. We’re developing and delivering a huge range of new products and services, while transforming many legacy systems, taking more and more into live service and operations. The Service Transition Lead is key role for us.

As a Service Transition Lead you will be responsible for defining, enhancing and maintaining our policy and processes and protecting operational integrity. You’ll own day-to-day delivery as well as transforming capability across DWP Digital.

You have proven experience in continuous development, deployment and support of functional processes and teams so you can deliver outcomes for Service Optimization/Design and Service Transition/Release/Change Management. You will transform core Service Management processes and evangelise digital culture and practices across operations.

You’ll lead a number of multifunctional teams using your knowledge of industry best practice. You’ll guide our practitioners to build quality in to our operational services and systems. You will join a leadership team that provides the overall 24×7 operations so you will join the duty manager rota, meaning around 1 week in 8 on-call (with on-call allowance).

What are we looking for?

Where will you work?

You’ll join us in one of our easy-to-reach digital hubs in either Blackpool, Manchester or Newcastle, where we provide the latest tech and tooling and foster a collaborative culture to help our agile, multi-disciplinary teams think big and try new things. Get in touch to find out more about the facilities in your preferred location.

Here DWP Digital you’ll be joining an innovative, supportive, and fast growing community of skilled digital professionals you will work in agile and creative ways to improve public services, with the power to make a difference to the lives of over 20 million UK citizens.

We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £70,102, a brilliant civil service pension, and a generous leave package. We also have a broad benefits package built around your work-life balance which includes:

CLICK APPLY for further information and to start an application on Civil Service Jobs.

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