Lead Agile Programme Manager – Fraud, Error & Debt Department for Work & Pensions

Job description

If you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.

We’re looking for talented Programme Managers with knowledge and experience of Agile to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world.

Using fresh ideas and leading edge technologies – and putting the user at the centre of everything we do – we create innovative digital solutions that make a difference to the lives of our 22 million users.

As an Agile Programme Manager, you will lead delivery of a major product development programme within DWP. Your role covers agile, in-house, cross-functional delivery leadership for software development, user centred design, business operational process design and policy enhancement.

In this role you’ll help our critical Fraud, Error and Debt (FED) programme become better organised, more agile and more effective than ever before.

You and your role

FED has projects covering 4 main strands – Prevent, Detect, Resolve and Recover. While you’ll mainly use your skills on Resolve and Recover, you’ll have a key role in driving agile ways of working across the whole span of a programme which impacts major services like Carer’s Allowance and Pension Credits, and which affects up to 380 Local Authorities.

It’s big, important stuff and you’ll need to have a strong, deep knowledge of agile tools and techniques as well as experience bringing clarity, visibility and coherence to complex projects and programmes.

While Agile is already embedded in DWP Digital we still have a journey to go on here in FED. You’ll help mature our agile knowledge and processes. You’ll help us be less vertical and more horizontal in our projects, helping us share data upstream.

This is a real opportunity to model and mould future ways of working, taking us from having product teams that deliver services to product teams that own and deliver outcomes without fear of failure.

You should have taken teams from waterfall to agile, and ideally helped run continuous integration deployment initiatives. You’ll be comfortable working autonomously, owning problems and solutions, and have a background in culture and behaviour change.

Crucially, you’re a pragmatist. You don’t demand the ideal, perfect, textbook solution. You’ll be able to find the right answers for us, and for now.

What are we looking for?

• You have managed multiple projects that include significant digital delivery.
• You have managed multiple agile deliveries that include in-house software development and product design.
• You have managed one or more complex programmes involving multiple agile teams with external dependencies.
• You have experience managing a live technical support team.
• You understand ITIL service management and can integrate agile delivery with change, release and support processes.
• It is desirable to have some experience in designing enterprise and/or solutions architecture.
• It’s also desirable to have experience developing, testing and designing software solutions.

Where You’ll Work

You’ll join us in one of city centre hubs in either Leeds or Manchester.

In our brilliant new digital hub in Manchester on St Peter’s Square. We’re really handy for the train and the tram, and we have the best of the city on our doorstep with loads of great options nearby for lunch and for an after work social and great views over the Town Hall and Central Library.

Leeds is one of our best established hubs with some of our biggest and best project teams. We have great facilities onsite including a restaurant and swimming pool, and just round the corner there is great shopping and streetfood at Kirkgate market.

On site you’ll find a modern, vibrant workplace that was designed for and by members of our digital community. Here we provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things.

You will work alongside people who care passionately about public service, making a difference and delivering for our customers. We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £81,265, a brilliant civil service pension, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• And lots more

Building Our Future

We believe the work we do really matters, so we’re serious about investing in your ability.

You’ll have access to a huge suite of training and learning opportunities to complement the new skills and experience you’ll acquire on the job. You’ll share ideas with colleagues from across the tech community, and grow your skills via our coaching and mentoring programmes.

For further information and to start your application click apply

If you want to discuss the role with us please contact me via andrew.renton@dwp.gsi.gov.uk

Apply now