Application Engineer Department for Work & Pensions

Newcastle

Reference

1643964

Location

Newcastle

Salary

Up to £41,749

Work hours

37

Employment type

Permanent

Job benefits

A brilliant Civil Service pension with employer contributions circa 20%, generous annual leave, flexible working, great work life balance and lots more.

Closing date

5 September 2019

Job description

If you’re creative with a passion for learning new things, want to be empowered to make decisions and challenge the norm, and want to bring your ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.

We’re looking for skilled, ambitious Application Engineers to join DWP’s Digital Channels project. You’ll work on Robotics Process Automation and become a key part of one of the UK’s biggest and most high-profile digital transformation programmes, a once-in-a-generation reform of government products and services.

What is Digital Channels?

Digital Channels is a key enabler in DWP’s journey to becoming a modern, digital organisation. And it’s big. We’re redesigning and delivering distinct but interrelated communication channels to over 20 million citizens each year. We handle 120million transactions each year, rising to 210million by 2022/23.

With a focus on intelligent technology, citizen-led design, and automation, we’re developing an omnichannel service that will provide a high quality, integrated and seamless customer experience and save up to £450m by 2023.

You’ll join our award-winning Intelligent Automation Garage team.

IAG is dedicated to pioneering applications of artificial intelligence, such as robotic automation, virtual assistants, machine learning and data analytics. We’re creating a best-of-breed toolset for emerging technologies, to build in-house capability, standardise practices and scale deployments.

We’re building a virtual workforce, including deployment of computer vision technology, attended RPA, natural language processing, deep learning, optical character recognition and cognitive tools. We want to remove repetitive, mundane and error-prone tasks to free up our brilliant frontline DWP colleagues for the work that they really love and which AI is not (yet) equipped for.

We’re very proud to have picked up Tech Team of the Year at the National Technology Awards 2019 and Best Automation Project at the Digital Technology Leaders Awards 2019.

You and your role

As an Application Engineer in DWP’s Intelligent Automation Garage you will deliver quality automated solutions across DWP, following IAG methodology and standards and support with the creation of solution designs, UAT testing and supporting BAU activities.

Your main focus will be Robotics Process Automation however many of our innovative projects will also involve OCR, Computer Vision, Character Recognition and Natural Language Processing. You will join either the Delivery or Live Service teams within IAG, working in a fast paced environment following agile principles to deliver and run high quality business critical automations.

As one of our more Senior Application Engineers you will be responsible for setting direction, peer review and mentoring and coaching the Junior Application Engineers both within your immediate team and more widely across the team.

What are we looking for?

Where will you work?

You’ll join our team in Newcastle. We’re a really short walk from Longbenton Metro, and we have great facilities including our gym, sports courts, great food and drink options and lots more.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things.

In Channels we believe in giving you a working experience that meets your needs and expectations and that means a focus on work-life balance, flexible hours, team-based working and the ability to work from multiple locations. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £41,749, a brilliant civil service pension, and a generous leave package. We also have a broad benefits package built around your work-life balance which includes:

CLICK APPLY for further information and to start an application on Civil Service Jobs.

If you have any questions of you want to discuss the role before you apply get in touch with me via vanburn.kirwan@dwp.gov.uk

Apply now