Application Support Analyst BPDTS Ltd

Job description

Want to be part of something really big? If you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm. Bring your BIG ideas to a MASSIVE digital challenge that will appreciate your contribution. We’d love to hear from you.

No two days are the same for you as an Application Support Analyst. As a product owner you’ll plan and strategize to safeguard against problems in the first place; regularly evaluating the health of the application, identifying and recommending improvements. Another day your efforts might be directed towards providing on-call tech support to an application’s users via emails or live chat.

As a key part of our infrastructure community with stakes in the delivery of £billion systems and networks you’ll have the opportunity to use your skills to help deliver a once in a generation digital transformation.

In BPDTS Ltd you will be part of an organisation responsible for the delivery of digital platforms and services, real-time analytics and flexible infrastructure, providing secure and resilient services to DWP. Joining an innovative, supportive, and fast growing community of skilled digital professionals you will work in agile and creative ways to improve public services, with the power to make a difference to the lives of 22 million UK citizens.

As we are looking for 10 people this is an opportunity for you to pay it forward and work with your friends so be sure to spread the word, share this advert and tell people we’re hiring!

You and your role

You use your skills on proactive monitoring of live service, analysis, translation of operational requirements, troubleshooting, incident management and a range of Network and Infrastructure problem resolution. It’s a really varied, valued and interesting role.

You will act as a real partner to our teams and carry out operational reviews to help identify and drive business process improvements. You’ll also drive automation in business applications, and take satisfaction in continuous service improvement, efficiency and outstanding customer service.

You’ll be working with and Cloud (AWS and Azure) environments and traditional datacentres. You’ll have the opportunity to train, develop and be mentored by peers and senior members of the infrastructure, software development and architecture community. Allowing you to craft your very own career path within anyone or all of those disciplines.

What are we looking for?

• You are a phenomenal communicator; being able to offer best in class customer service to your service users and customers
• You’re a product and tech whizz; You’ll provide knowledge of IT Infrastructure like Networks, Servers (Windows, Unix, Linux), Storage, Database >> ORACLE, SQL
• You’re a risk detective; Identifies, prioritizes and diagnoses incidents in accordance with procedures. Investigates causes of incidents and escalates to various Delivery Leads and IT Service Manager
• You’re a trouble-shooter; you take ownership of an issue until a new owner has been found or the problem has been mitigated and/or resolved
• You’re comfortable with ambiguity; you can adjust quickly to changing priorities and conditions and to cope effectively with complexity and change

Where will you work?

BPDTS Ltd provides dedicated services to the Department for Work and Pensions. Our digital, data and technology specialists work closely with experts in DWP Digital’s community to make digital services quicker, simpler and more efficient for the millions of people that use them.

You’ll join us in our easy-to-reach digital hub in Newcastle. We provide the latest tech and tooling and foster a collaborative culture to help our agile, multi-disciplinary teams think big and try new things.

In Newcastle we’re really close to Longbenton Metro station. It’s a great site with loads of cool facilities, like our gym, our indoor sports court, our great restaurants, cafes and snack bars and loads more. It’s a really collaborative, friendly place where we host regular events and meet ups.

We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

What is our offer?

• We’ll reward you with a very competitive salary of up to £32,667
• You will be eligible for a pension with employer contributions of up to 10%
• We can offer you a performance-related annual bonus of up to 10%
• We’ll help you balance your life and work
• We’ll give you a generous leave allowance, with the option to buy and sell extra days

We also offer much more as part of a flexible benefits package – including a cycle to work scheme and lots of family friendly perks – which can be tailored to your lifestyle.

Building our future

We believe the work we do really matters, so we’re serious about investing in you. You’ll have access to a huge suite of training and learning opportunities to complement the new skills you’ll acquire on the job. You’ll get the chance to share knowledge with colleagues from across our digital communities, and to grow your skills through our coaching and mentoring programmes.

Hit APPLY for more information and to continue your application on our careers page. There you will also find candidate pack with more information, which you can download by clicking the ‘Candidate Information Pack’ button.

You’ll need to register (you can use your LinkedIn profile) and then complete a short application form where you’ll upload a CV.

If you have any questions or you want to discuss this opportunity please contact me via Mimi.Enefiok@dwp.gov.uk

Apply now