Associate User Researcher Department for Work & Pensions

Reference 81207
Number of vacancies 4
Location Newcastle AND Manchester
Salary £31,989 — £34,285 per annum
Work hours 37 per week (flexible working)
Employment type Permanent
Job benefits

We have a broad benefits package built around your work-life balance which includes:
• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Learning and development, including coaching, mentoring, qualifications and accreditation
Work in an environment shortlisted for a Best Place to Work in Digital Award
• Career progression opportunities and lots more

Closing date 1 December 2020

Job description

DWP. Digital with Purpose.

We’re looking for Associate User Researchers to join DWP Digital’s growing community of experts.

You’ll work as part of either our Technology Services or Retirement, Bereavement and Care (RBC) teams.

Technology Services

We provide the foundations for DWP products and services used by over 22 million citizens, enabling over £170bn payments to people when they need them most.

Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations for the UK’s largest government department.

Our user researchers are key to capturing insight (e.g. via UR workshops) and use a mixture of audience based methodologies to analyse user feedback so we develop support services that provide an experience that employees and agents will find timely, engaging and consistent, allowing them to optimize their ability to focus on their roles and the needs of the Citizen.

Retirement, Bereavement and Care (RBC)

We develop the services so that citizens can live more comfortably in their retirement, get support if someone close to them dies and access the help they need to care for others.

Each digital service development has its own user driven requirements, which will enhance user experience and compliance whilst striving towards the DWP digital goals.

We currently have a mixed economy of ageing applications, business-developed small systems and new user-focussed Digital services.

Our commitment is to ensure their interaction with Government is frictionless and supportive. At the same time, we want to drive maximum value for money and reduce the overall operating cost of all elements of service delivery.

And, driven by brilliant User Research, we put our users at the centre of everything we design and deliver.

Duties. Work. Projects.

You will work independently on limited complexity research projects to identify business problems and devise appropriate research strategy.

Supported by our experienced User Researchers and under the guidance of senior team members, you will plan and conduct research. Analysing and synthesising research data so that it is shareable and traceable, however for smaller scale projects you will work independently to deliver insights and expertise to your assigned team.

What skills, knowledge and experience are we looking for?

Where will you work?

You’ll join our team with a base office at one of our Digital Hubs at either Newcastle OR Manchester.

We have the tech and tools we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

Please click this link to have a look here to find out more about what is on offer at each site.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

CLICK APPLY for further information start an application on Civil Service Jobs.

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