Digital Planning & Performance Manager Department for Work & Pensions

Reference

76828

Location

Newcastle

Salary

£31,989 - £34,285

Work hours

37 per week (flexible working)

Employment type

Permanent

Job benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
• An employer pension contribution of up to 27%
• A generous annual leave allowance

Closing date

28 October 2020

Job description

DWP. Digital with Purpose.

We want someone to join our Business Management Team and work with a number of critical digital projects to plan, forecast and organise their workforce needs. It’s an important role for us – Business Management teams are the glue that holds everything together in DWP’s Digital Group.

You’ll need really strong excel skills to help up analyse and manipulate data as well as great people and planning skills.

DWP Digital is transforming government services by unlocking the potential of leading edge technologies and ways of working. We’re making it quicker and easier for DWP’s 22 million customers to get the support they need.

Duties. Work. Projects.

We currently have a vacancy on our Business Management Team for Children, Retirement and Counter Fraud (CRCF).

CRCF deliver digital services in support of things like Child Maintenance, Retirement, Bereavement and Care, Counter-fraud and debt management and other major change programmes.

It’s really a big area and one with a huge, and very real impact on millions of people across the UK, including some of our most vulnerable users.

This is a workforce planning role at its heart. You won’t own the plan but you will be responsible for its administration. You’ll ensure that workforce planning data is accurate, up-to-date, useful and usable.

You will work with our small BMT on workforce planning and management. Together we’ll collaborate with sub-functions and project teams to establish what projects need resource, to account for future demand, and decide how to forecast and plan.

You’ll need the people and communications skills to gather the right information from stakeholders of different backgrounds, personality and seniority. From there it’s about building a picture using all that disparate data.

You need to be really strong in your understanding and use of Excel. You will turn data into meaningful MI, and create a dashboard of data and intel that empowers effective decision-making and planning.

We have a massive existing Excel sheet which is central to a lot of what we need to do. You’ll be able to make sense of our existing formulae, be able to build on and evolve what we have in place at the moment, manipulate data, and spot and fix any errors.

What skills and experience do you need?

• You can handle numbers confidently and collate information ensuring accuracy of financial, workforce and performance data.
• You understand the importance of planning and forecasting and the different ways you can develop a plan.
• You have experience of identifying and implementing improvements to processes.
• You’re good at stakeholder management, and building relationships across teams and between internal and external stakeholders.
• You understand the importance of measuring business performance and how this can help us achieve our objectives.

Where will you work

You’ll join our team in our brilliant digital hub in Newcastle, just a really short walk from Longbenton Metro.

Find out more about our Newcastle hub here: https://careers.dwp.gov.uk/our-locations/newcastle

We also all have the tech and tools we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

We’ve just been shortlisted for a Best Place to Work in Digital Award: https://bit.ly/3lL7DJR

Details. Wages. Perks.

In return for your skills we offer competitive salary of £27,565, a brilliant civil service pension with employer contributions worth 27%, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working and family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• Learning and development, including coaching, mentoring, qualifications and accreditation, career progression opportunities and lots more.

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