Digital Project Manager Department for Work & Pensions


Reference 1644095
Location Newcastle
Salary Up to £38,741
Work hours 37
Employment type Permanent
Job benefits

In addition to salary there is a very competitive pension, a generous annual leave allowance, great work/life balance include flexible working, family friendly policies and much more.


Closing date 27 August 2019

Job description

If you’re creative with a passion for learning new things, want to be empowered to make decisions and challenge the norm, and want to bring your ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.

We’re looking for talented Digital Project Managers to join DWP’s Digital Channels project and become a key part of one of the UK’s biggest and most high-profile digital transformation programmes, a once-in-a-generation reform of government products and services.

What is Digital Channels?

Digital Channels is a key enabler in DWP’s journey to becoming a modern, digital organisation. And it’s big. We’re redesigning and delivering distinct but interrelated communication channels to over 20 million citizens each year. We handle 120million transactions each year, rising to 210million by 2022/23.

With a focus on intelligent technology, citizen-led design, and automation, we’re developing an omnichannel service that will provide a high quality, integrated and seamless customer experience and save up to £450m by 2023.

You’ll join our award-winning Intelligent Automation Garage team.

IAG is dedicated to pioneering applications of artificial intelligence, such as robotic automation, virtual assistants, machine learning and data analytics. We’re creating a best-of-breed toolset for emerging technologies, to build in-house capability, standardise practices and scale deployments.

We’re building a virtual workforce, including deployment of computer vision technology, attended RPA, natural language processing, deep learning, optical character recognition and cognitive tools. We want to remove repetitive, mundane and error-prone tasks to free up our brilliant frontline DWP colleagues for the work that they really love and which AI is not (yet) equipped for.

We’re very proud to have picked up Tech Team of the Year at the National Technology Awards 2019 and Best Automation Project at the Digital Technology Leaders Awards 2019.

You and your role

You are a skilled Digital Project Manager. Here you will be responsible for the day-to-day running and facilitation of automation projects with a lifespan of 3-4 months. We work at pace. You’ll be really immersed in a single project, and then get a chance to throw yourself into something completely different.

You’ll take a project through to live running as a Digital Service. You will lead an agile delivery team of 2-5 people through different build phases and be responsible for the overall transition into live.

You need to be strong communicator, collaborating with multiple stakeholders across Digital Group and most importantly working with representatives from the business.

The work you will do automating business processes in DWP is very high profile and these efficiencies are crucial to our project being a success. We’re working with new technologies on a scope and scale that is unique in the UK; we are seen as leading the way across not only government but the external industry and this is great opportunity to get involved in something massive.

What are we looking for?

Where will you work?

You’ll join our team in Newcastle.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

In Channels we believe in giving you a working experience that meets your needs and expectations and that means a focus on work-life balance, flexible hours, team-based working and the ability to work from multiple locations.

We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £38,741, a brilliant civil service pension, and a generous leave package. We also have a broad benefits package built around your work-life balance which includes:

CLICK APPLY for further information and to start an application on Civil Service Jobs.

If you have any questions of you want to discuss the role before you apply get in touch with me via

The closing date for applications is midnight on 27th August 2019.

Apply now