Infrastructure Engineer – ServiceNow Developer Department for Work & Pensions

Reference 73016
Number of vacancies 2
Location Newcastle, Blackpool or Manchester.
Salary Up to £40,666
Incentive compensation + Pension
Work hours 37.5
Employment type permament
Job benefits

A brilliant Civil Service pension with employer contributions circa 27%, generous annual leave, flexible working, great work life balance and lots more.

Closing date 19 October 2020

Job description

DWP. Digital with Purpose.

We’re looking for talented Infrastructure Engineers with experience of ServiceNow build, configuration and support to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world.

You’ll join our brilliant Technology Services Team. We provide the foundations upon which digital services for DWP are developed and operate.

Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations that support DWP business objectives. We do this by putting users and quality of service at the heart of what we do.

Our team is made up of 1,500 colleagues working collaboratively across 10 portfolio-led teams in a fast-moving environment. We deliver an end-to-end suite of digital products and services that support DWP colleagues and citizens in an ever-evolving technology landscape.


Duties. Work. Projects.

We want you to help us deliver new configuration and functionality to DWP’s ServiceNow Production as we design and implement ServiceNow features and applications to meet strategic plans and roadmaps.

Our Engineers deal with and take decisions on day-to-day development of services and solutions, whether that is their own work or the work of others on the team.

We provide specialist technical support to DWP’s agile delivery teams ensuring and act independently to resolve day-to-day issues.

You’ll complete stories and escalate blockers to ensure that development is completed to expected standards and are delivered within timescales.

You’ll build, configure and support ServiceNow features, applications and integrations. You’ll need to be able to build and test simple integrations, and work on more complex integration as part of a wider team.

What skills, knowledge and experience are we looking for?

• Experience of IT Infrastructure services or applications within a large scale organisation in any of build, operate or engineering contexts.
• Experience of delivering solutions within an agile framework.
• Experience of troubleshooting and resolving complex issue across an enterprise tooling infrastructure, individually or as part of a team.
• Experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers.

Where will you work?

You’ll join us in your choice of one of our easy-to-reach digital hubs in Newcastle, Blackpool or Manchester.
Find out more about working in our hubs here: https://careers.dwp.gov.uk/our-locations/
We also have all the tech and tools we need to work flexibly. Many of us are working remotely at present sue to Covid-19.

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team.

We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.


Details. Wages. Perks.

In return for your skills we offer competitive salary up to £40,666, a brilliant civil service pension, and a generous leave package.
We also have a broad benefits package built around your work-life balance which includes:

• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• Learning and training opportunities, including coaching, mentoring, events, community meet ups and lots more
• Clear career paths and opportunities to progress

HOW TO APPLY: For further information and to start an application click apply now. If you would like to discuss this role and our offer contact me via viv.vayapooree@dwp.gov.uk

Apply now