Interaction Designer Department for Work & Pensions

Reference 43879
Number of vacancies 2
Location Manchester and Leeds
Salary £34,448 — £39,674 per annum
Work hours 37 per week (flexible working)
Employment type Permanent
Job benefits

A brilliant Civil Service pension with employer contributions circa 27%, generous annual leave, flexible working, great work life balance and lots more.

Closing date 31 March 2020

Job description

DWP. Digital with Purpose.

We’re looking for a talented Interaction Designer to join our growing community of experts. DWP is leading a once in a generation programme of welfare reform and you’ll help drive forward a key part of one of the biggest and highest-profile digital transformation programmes in the world.

DWP currently has an enormously ambitious and challenging agenda, often working in partnership with the private and voluntary sector. We provide services and support to over 20 million people, are responsible for over 730 million benefit payment transactions each year.

At the heart of this massive agenda is the digital transformation of the services that DWP provides, which will radically improve how government interacts with people. We’ll make our services easier and swifter to access; the time taken to develop new services will be decreased and the cost of delivery will be reduced significantly.

Duties. Work. Projects.

You and your role:
As an Interaction Designer, you will work across the team, owning the delivery of artefacts and supporting interaction design.

You will work alongside researchers and developers to deliver DWP services, products and tools which fulfil user needs.

You will have a strong understanding of all the elements of interaction design and experience of working in multidisciplinary teams.

You will have a solid technical understanding and be comfortable delivering prototypes.

Your focus will be on fulfilling user needs and understanding user journeys, using prototypes to do so.

You will be interested in developing the design practice and will be comfortable managing small teams whilst also feeding into the larger team.

What skills, knowledge and experience are we looking for?

It’s essential that you:

• Are recognised as an industry specialist or capable of giving significant advice and guidance to others.

• Have a proven track record of working from a digital perspective, including iterating interaction design for complex situations and difficult or technical problems and processes.

• Are able to demonstrate experience of engaging multidisciplinary teams with a user-centred design process and explaining design decisions in a way that other people understand.

• Have experience of putting forward the case for interaction design to senior stakeholders, policy colleagues and product owners.

• Have been involved with and ran workshops with a focus on user-centred design.

• Have taken the lead in setting design priorities.

• Have experience of consulting regularly with senior stakeholders to provide analysis and recommendations.

Where will you work?
You’ll join our team with a base office at one of our Digital Hubs at either Manchester or Leeds.

Please click this link to have a look here to find out more about what is on offer at each site.

*Please note that this role will involve travel to other DWP digital hubs on a regular basis*

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

CLICK APPLY for further information and to start an application on Civil Service Jobs.

If you have any questions of you want to discuss the role before you apply get in touch via

Apply now