IT Operations Analyst BPDTS Ltd


Reference BPDTS 115.19
Number of vacancies 4
Location Manchester
Salary Up to £37,000
Incentive compensation Shift allowance of 15%
Work hours 37.5
Employment type Permanent
Job benefits

Our flexible benefits package includes employer pension contributions of up to 10%, a performance related annual bonus of up to 10%, and lots more.

Closing date 12 July 2019

Job description

Want to be part of something really big? If you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm. Bring your BIG ideas to a MASSIVE digital challenge that will appreciate your contribution. We’d love to hear from you.

No two days are the same as an IT Operations Analyst at DWP Digital. One day your focus will be on performing routine system backups and upgrades and another you’ll be troubleshooting, investigating and diagnosing system faults and errors and/or escalating to your 2nd line team.

As a key part of our infrastructure community with stakes in the delivery of £billion systems and networks you’ll have the opportunity to use your skills to help deliver a once in a generation digital transformation.

In BPDTS Ltd you will be part of an organisation responsible for the delivery of digital platforms and services, real-time analytics and flexible infrastructure, providing secure and resilient services to DWP. Joining an innovative, supportive, and fast growing community of skilled digital professionals you will work in agile and creative ways to improve public services, with the power to make a difference to the lives of 22 million UK citizens.

As we are looking for 4 people this is an opportunity for you to pay it forward and work with your friends so be sure to spread the word that we are hiring!

You and your role

You have first line application infrastructure support experience and you’re keen to take on a new challenge. Here you’ll work with and learn from experienced digital talent, and we’ll help you develop your expertise across infrastructures and networks.

As our IT Operations Analyst you will deliver by proactively monitoring live service, analysis, translation of operational requirements, troubleshooting, incident management and a range of Network and Infrastructure problem resolution.

You will partner and carry out operational reviews in order to help identify and drive business process improvements and Automation in business applications driving continuous service improvement, efficiency and outstanding customer service.

You’ll be working with and Cloud (AWS and Azure) environments and traditional datacentres. You’ll have the opportunity to train, develop and be mentored by peers and senior members of the infrastructure, software development and architecture community. allowing you to craft your very own career path within any one or all of those disciplines.

Please note this role is on a 12-hour shift rota pattern; each 28-day shift rota consists of 14 shifts of 12 hours in accordance with the rota.

What are we looking for?

You are a phenomenal communicator…

You’re a product and tech whizz…

You’re a risk detective…

You’re a trouble-shooter…

You’re comfortable with ambiguity…

Where will you work?

BPDTS Ltd provides dedicated services to the Department for Work and Pensions. Our digital, data and technology specialists work closely with experts in DWP Digital’s community to make digital services quicker, simpler and more efficient for the millions of people that use them.

You’ll join us in one of our easy-to-reach digital hubs in Manchester. Each hub has been designed for and by members of our digital community. We provide the latest tech and tooling and foster a collaborative culture to help our agile, multi-disciplinary teams think big and try new things.

In Manchester we have the best of the city on our doorstep, with loads of great places nearby to meet, eat or to soak up a bit of culture. We have brilliant views over St Peter’s Square, looking out over Central Library and the Town Hall. We’re really handy for the train or the tram, and we have a basement level lock up (with showers) for your bike.

We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

What is our offer?

We also offer much more as part of a flexible benefits package – including a cycle to work scheme and lots of family friendly perks – which can be tailored to your lifestyle.

Building our future

We believe the work we do really matters, so we’re serious about investing in you.

You’ll have access to a huge suite of training and learning opportunities to complement the new skills you’ll acquire on the job. You’ll get the chance to share knowledge with colleagues from across our digital communities, and to grow your skills through our coaching and mentoring programmes.

Hit APPLY for more information and to continue your application on our careers page. There you will also find candidate pack with more information, which you can download by clicking the ‘Candidate Information Pack’ button.

You’ll need to register (you can use your LinkedIn profile) and then complete a short application form where you’ll upload a CV.

If you have any questions or you want to discuss this opportunity please contact me via

Apply now