IT Operations Analyst BPDTS Ltd
Manchester
Reference
BPDTS 115.19
Number of vacancies
1
Location
Manchester
Salary
Up to £36,079
Work hours
37.5
Employment type
Permanent
Job benefits
Our flexible benefits package includes employer pension contributions, a performance related annual bonus and in-year rewards, and great work/life balance
Closing date
17 July 2020
Job description
BPDTS. Digital People.
No two days are the same as an IT Operations Analyst with BPDTS. One day your focus will be on performing routine system backups and upgrades and another you’ll be troubleshooting, investigating and diagnosing system faults and errors and/or escalating to the next line for your team. This is an important role for us. You’ll be managing high priority incidents across a massive public sector estate and linking with our major incidence management team.
In BPDTS Ltd you will be part of an organisation responsible for the delivery of digital platforms and services, real-time analytics and flexible infrastructure, providing secure and resilient services to DWP. Joining an innovative, supportive, and fast growing community of skilled digital professionals you will work in agile and creative ways to improve public services, with the power to make a difference to the lives of 22 million UK citizens.
As a key part of our infrastructure community with stakes in the delivery of £billion systems and networks you’ll have the opportunity to use your skills to help deliver a once in a generation digital transformation.
You and your role
As our IT Operations Analyst you will proactively monitor live service, analysis, translation of operational requirements, troubleshooting, incident management and a range of Network and Infrastructure problem resolution.
Catch, dispatch and triage is your motto. You should have first line application infrastructure support experience and be keen to take on a big, new challenge.
You will collaborate across teams to carry out operational reviews and drive automation in business applications to deliver continuous business and service improvement, efficiency and outstanding customer service.
You’ll be working within Cloud (AWS and Azure) environments and traditional datacentres. You’ll have the opportunity to train, develop and be mentored by peers and senior members of the infrastructure, software development and architecture community. allowing you to craft your very own career path within any one or all of those disciplines.
Please note this role is on a 12-hour shift rota pattern; each 28-day shift rota consists of 14 shifts of 12 hours in accordance with the rota.
What skills and experience are we looking for?
• You offer best in class customer service to your service users and customers
• You are able to provide knowledge of IT Infrastructure e.g. Networks, Servers, Storage, Databases.
• You initiate improvement plans to analyse patterns and trends to drive improvements in systems, processes and services within event and incident management processes.
• You’re comfortable as the first line of defence, responding to alerts and detecting IT service issues before users are impacted.
• You can follow the Event Management process and suggest improvements.
• You know when systems aren’t running correctly, and can apply your technical knowledge to understand end to end impacts, escalating any issues to resolution.
• You’ll support major incident management teams and processes, coordinating and liaising with internal and external teams to minimise service impacting issues.
• You can adjust quickly to changing priorities and conditions and cope effectively with complexity and change
Where will you work?
BPDTS Ltd provides dedicated services to the Department for Work and Pensions. Our digital, data and technology specialists work closely with experts in DWP Digital’s community to make digital services quicker, simpler and more efficient for the millions of people that use them.
You’ll join us in one of our easy-to-reach digital hubs in Manchester. We have the best of the city on our doorstep, with loads of great places nearby to meet, eat or to soak up a bit of culture. We have brilliant views over St Peter’s Square, looking out over Central Library and the Town Hall.
We’re really handy for the train or the tram, and we have a basement level lock up (with showers) for your bike.
We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.
What is our offer?
• We’ll reward you with a very competitive salary of up to £36,079 +Shift allowance @ 15%
• You will be eligible for a pension with employer contributions of up to 10%
• We can offer you a performance-related annual bonus
• We’ll help you balance your life and work
• We’ll give you a generous leave allowance, with the option to buy and sell extra days
• Training, development and career progression as part of a dedicated community of practice
• We also offer much more as part of a flexible benefits package – including a cycle to work scheme and lots of family friendly perks – which can be tailored to your lifestyle.
Hit APPLY for more information and to continue your application on our careers page. There you will also find candidate pack with more information, which you can download by clicking the ‘Candidate Information Pack’ button.
You’ll need to register (you can use your LinkedIn profile) and then complete a short application form where you’ll upload a CV.
If you have any questions or you want to discuss this opportunity please contact me via Mimi.Enefiok@dwp.gov.uk