IT Service Manager Department for Work & Pensions


Reference 56010
Number of vacancies 1
Location Manchester
Salary From £34,448 - Up to £39,674
Work hours 37
Employment type Permanent
Job benefits

A brilliant Civil Service pension with employer contributions worth over 27%, generous annual leave, flexible working, great work life balance and lots more.

Closing date 2 July 2020

Job description

DWP. Digital with Purpose.
We are looking for an IT Service Manager to join DWP Digital’s growing community of experts. Our people work on projects with the potential to improve the way millions of people interact with government every day, on a scale and with a purpose unmatched anywhere else.

We’re living in extraordinary times, with unprecedented need for DWP products and services in our communities. So it’s never been more important for us to hire people like you, with the expert skills and values we need to power a once-in-a-generation digital transformation of government products and services.

Duties. Work. Projects.
You’ll join our Technology Services team. We provide the foundations upon which digital services for DWP are developed and operate. Our purpose is to deliver secure, effective and cost-efficient digital infrastructure services and to run live IT operations in support of DWP business objectives. We do this by putting users and quality of service at the heart of what we do.

As a Service Manager, you’ll know your way around key areas like incident management, problem management and effective management of services. You will define and manage SLAs and OLAs, and build stakeholder relationships big enough to make sure we deliver quality and value and on time.

You have the service management skills and experience to analyse and resolve complex issues. You know when to fix a problem yourself, when to get support and when to escalate.

What skills, knowledge and experience will you need?
• Experience of Service Reporting
• Experience of Incident management
• Experience of Operational management
• Experience of Supplier Relationship Management

Where you’ll work
You’ll join us in our brilliant digital hub in Manchester. Find out more about our hubs here:

We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19. Responsible for welfare, pensions and child maintenance policy, DWP transacts around £170 billion in payments each year, operates out of more than 800 locations and has over 84,000 employees. We run one of the most complex IT estates in Western Europe. We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.

Development. Wages. Perks.
In return for your skills we offer competitive salary up to £39,674, a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:
• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

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