IT Support Technician (End User Computing) Department for Work & Pensions

Reference

1627642

Number of vacancies

14

Location

Glasgow, Halifax, Lancaster, Leeds, Leith, Manchester, Newcastle

Salary

Up to £26,477

Work hours

37

Employment type

Permanent

Job benefits

In addition to salary there is a very competitive pension, a generous annual leave allowance, great work/life balance including flexible working, family friendly policies and much more.

Closing date

18 April 2019

Job description

Do you want to be part of an award winning team? Do you want to be known as an IT service expert? Are you motivated by helping others?

We’re looking for talented IT Support Technicians to join our growing community of experts. You’ll help users and colleagues with their technical IT issues, and help us deliver one of the biggest and most high-profile digital transformation programs in the world.

This is a fantastic opportunity for you if you have experience in tech support, desktop support or 1^st/2^nd/3^rd line support. You’ll join the UK’s largest government department, where you’ll have a career pathway through three defined levels within End User Computing and get many broader opportunities to develop and progress in a brilliant and supportive IT environment.

So, if you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.

You and your role

In this role you will often be the first point of contact for our people. Using your problem solving skills and technical know-how you will fix, restore and resolve IT system issues and faults for a wide ranging user community.

You keep us online and able to do our jobs. It’s a valuable and valued job here in DWP Digital. We’ll ensure lots of variety in your work and give you the tools and training you need to take on interesting stuff you may not have done before like incident management and dealing with a multi-supplier landscape.

We’re on a transformation journey so we have users at all level of capability. You’ll need to be able to understand and diagnose a user’s problem from their description, and you’ll need to able to explain the fix to them in language they understand. You’ll take equal pride in solving problems for people and helping them understand how to fix it themselves next time as we drive self-service across our communities.

This role is evolving all the time. As we roll out new solutions across our teams you’ll have great opportunities to develop and become and expert with different tech, tooling and systems.

What are we looking for?

• You’ve got experience of providing IT support and guidance to end users
• You’re a people person. You’ll be able to get on with and build relationships with our end users so that you can help them fix their issues
• You can collate data and provide basic reporting

Where You’ll Work

You’ll join us in one our great locations across the UK, providing vital support to colleagues at the sharp end of DWP’s operations in your choice of Leith, Glasgow, Manchester, Newcastle, Leeds, Halifax or Lancaster.

DWP are the current holders of the ITSMF Service Management Team of the Year Award. So you will join a team recognised as the best by the industry, where you can accelerate your own career, shine up your CV and put your stamp on the digital landscape.

Here we provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £26,477, a brilliant civil service pension, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• And lots more

Building Our Future

We believe the work we do really matters, so we’re serious about investing in your ability.

You’ll have access to a huge suite of training and learning opportunities to complement the new skills and experience you’ll acquire on the job. You’ll share ideas with colleagues from across the tech community, and grow your skills via our coaching and mentoring programmes.

For further information and to apply today click APPLY.

If you have any questions about the role contact me via andrew.renton@dwp.gov.uk

Apply now