Lead Service Designer Department for Work and Pensions



Number of vacancies




Up to £74,957 - additional allowance may be payable based on capability/skills

Work hours


Employment type


Job benefits

In addition to salary there is a competitive work place defined benefit pension, a generous annual leave allowance and flexible working arrangements.

Closing date

17 January 2018

Job description

The Department for Work and Pensions (DWP) is one of the largest Government Departments, with an enormously ambitious and challenging agenda, often working in partnership with the private and voluntary sector. We provide services and support to over 22 million people, are responsible for over 730 million benefit payments each year, and manage over £170 billion per year.

At the heart of this massive agenda is the digital transformation of the services the DWP provides, which will radically improve how government interacts with people. The services will be easier and swifter to access; the time taken to develop new services will be decreased and the cost of delivery reduced significantly.

As a Lead Service Designer, your job will be to lead how we fundamentally reimagine the way that DWP services work from the ground up. Working with multidisciplinary teams to deliver world-class, user-centered, public services that meet the Government’s Digital Service Standard.

You will need to:

Work at both ends of the scale, from high level flows and journeys to the detail of individual elements.

Work with different types of content and user-led interactions across different channels – both digital, and non-digital.

Focus on making actual working software, rather than spending time creating design artefacts that describe software.

Play a lead role in the DWP Digital product design community recruitment and selection process.

Have relevant senior industry experience. Have demonstrable experience of sketching, prototyping, and iterative design. Demonstrate experience of engaging multidisciplinary teams with a user centred design process. Experience of explaining ideas in a way that other people understand, including complex design decisions. Still Reading? Apply now and be part of our once-in-a-generation opportunity for digital experts.

DWP is an equal opportunity employer with a diverse workforce. We welcome applications regardless of age, gender, race or sexuality.     

Mayank Prakash talks about DWP #nextsprint and the growing interest in our transformation in his latest blog: http://bit.ly/2ah3i1b   

Check out our DWP Digital GOV.UK blog: Designing services with Service Designers