Lead Service Designer Department for Work & Pensions

Reference 35867
Location Newcastle
Salary £71,154
Work hours 37
Employment type Permanent
Job benefits

A brilliant Civil Service pension with employer contributions circa 27%, generous annual leave, flexible working, great work life balance and lots more.

Closing date 25 February 2020

Job description

DWP. Digital with Purpose.

DWP are looking for Lead Service Designer to work with us on in a once-in-a-generation digital transformation. Our people work on projects that are revolutionising products and services that are used by millions of people every day.

We know that better digital services in government will mean better public services. Using fresh ideas and leading edge technologies – and putting the user at the centre of everything we do – we create innovative digital solutions that make a difference to the lives of our 22 million users.

Delivery. Work. Projects.

About you and your role:

Our Lead Service Designers work to understand end-to-end user journeys and whole services, identify service patterns and use prototypes to design services in order to avoid failure demand, reduce operational cost and make things easier and simpler for users. They work alongside other Designers, Researchers and Product Owners to design services for the people who use them. The core purpose of a service designer is to understand user needs and design around those needs and to design whole services to avoid failure demand, reduce operational cost and make things easier and simpler for users.

You’re the expert voice in the room on Service Design, with experience of large-scale and complex projects. You use your skills and experience to assure the quality of service design across teams and our organisation. Using research, data and other evidence, you translate user needs into whole services (including non-digital parts).

You will work closely with product owners, programme directors and other senior stakeholders to help to build teams, solve problems and develop strategy. You are an advocate for best practice in service design, lead on cross-government design projects and keep up to date with industry changes. Finally, you will help to shape service design career paths and may manage senior service designers.

Putting users’ needs at the heart of their work you will make people’s interactions with the government as simple and quick as possible.

What skills and experience are we looking for?


Where You’ll Work

You’ll join us in our digital hub in Newcastle, just a short walk from Longbenton Metro. Find out more about the hub, and all our brilliant facilities, here: https://careers.dwp.gov.uk/our-locations/newcastle

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Development. Wages. Perks.

What is our offer?

In return for your skills we offer competitive salary up to £71,154, a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

CLICK APPLY for more information and to start your application. If you want to talk about this opportunity before you apply contact me via dean.simon@dwp.gsi.gov.uk

Apply now