Lead Service Designer Department for Work & Pensions


Reference 35867
Number of vacancies 1
Location Newcastle
Salary £59,258 — up to £71,154 per annum
Work hours 37 per week (flexible working)
Employment type Permanent
Job benefits

We have a broad benefits package built around your work-life balance which includes:
• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Learning and development, including coaching, mentoring, qualifications and accreditation
• Career progression opportunities and lots more

Closing date 18 February 2020

Job description

DWP. Digital with Purpose.

Working in the Design Ops and Community space, we’re looking for an experienced Lead Service Designer to join our growing community of experts and leaders. DWP is leading a once in a generation programme of welfare reform and you’ll drive forward a key part of one of the biggest and highest-profile digital transformation programmes in the world.

DWP currently has an enormously ambitious and challenging agenda, often working in partnership with the private and voluntary sector. We provide services and support to over 20 million people, and are responsible for over 730 million benefit payments each year.

At the heart of this massive agenda is the digital transformation of the services the DWP provides, which will radically improve how government interacts with people. Our services will be easier and swifter to access; the time taken to develop new services will be decreased and the cost of delivery reduced significantly.

Design. Work. Projects.

You and your role
As a Service Design expert you will be putting your experience of large-scale and complex projects on test on a regular basis, and ensuring quality service design across teams so that we can deliver DWP’s ambitious digital agenda.

Using research, data and other evidence, you’ll translating user needs into whole services, including non-digital parts.

You will closely with product owners, programme directors and other senior stakeholders, with a priorities priority focus on creating teams, solving problems and developing strategy.

As an advocate for best practice in service design you stay on top of the latest in the industry. You’ll use your knowledge and experience to lead on cross-government design projects and to shape service design career paths for the Service Designers you lead.

Putting users’ needs at the heart of your work is key to this role and everything we do. Your role as a Lead Service Designer is to help make people’s interactions with the government as simple and quick as possible.

What skills and experience are we looking for?

It’s essential that you:

• have a proven track record of working from a digital perspective, including iterating service design for complex situations and difficult or technical problems and processes

• are able to demonstrate experience of engaging multidisciplinary teams with a user-centred design process and of explaining design decisions in a way that other people understand

• have substantial experience of putting forward the case for service design to senior stakeholders, policy colleagues and product owners

• have substantial experience of using user research and data to make design decisions

• have taken the lead in setting design priorities across a number of departmental work areas

• have experience of consulting regularly with senior stakeholders to provide analysis and recommendations

• ideally, you will also have experience of sharing design ideas quickly through sketching or prototyping.

Click this link to check out tips for getting hired here at DWP Digital

Where will you work?
You’ll join our team at our digital hub in Newcastle.

Only a short Metro ride from the city centre, the hub has a modern, informal and collaborative working environment. Our facilities include two restaurants, catering pods and vending machines, sports facilities, cycle shelter, showers and Wudu washing facilities.

Have a closer look at the facilities via this link.

Also, check out this link as Newcastle is the home to the GDS Academy, user experience lab and UX command centre.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

CLICK APPLY for further information and to start an application on Civil Service Jobs.

If you have any questions of you want to discuss the role before you apply get in touch via gavin.elliott@dwp.gov.uk

Apply now