Lead User Researcher Department for Work and Pensions

Reference 1590699
Number of vacancies 5
Location Blackpool, Leeds, London, Manchester, and Newcastle
Salary Up to £74,957
Work hours 37
Employment type Permanent
Job benefits

In addition to salary there is a very competitive pension, a generous annual leave allowance, great work/life balance including flexible working, family friendly policies and much more.

Closing date 6 August 2018

Job description

We’re looking for talented Lead User Researchers to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world.

Using fresh ideas and leading edge technologies – and putting the user at the centre of everything we do – we create innovative digital solutions that make a difference to the lives of our 22 million users.

About You
Lead User Researchers are part of the management team and oversee all the user research activities across their area of responsibility, co-ordinating and prioritising the work across multiple teams. They define and assure best practice, influence organisational strategy and priorities, and collaborate with colleagues across government.

You Will Have
Proven experience leading a user research team; experience of securing and prioritising resources and juggling multiple demands.
Strategic thinking; able to identify patterns and connections across programs and projects so that unified decisions are made regarding DWP services.
Research skills: Expertise is designing, facilitating and analysing a wide range of user research using a variety of methods to build a rich picture of users.
Communications skills; A persuasive advocate for user needs within the team and more widely. Proven experience of presenting to senior audiences, and communicating user research findings in a wide variety of format and contexts.
Delivering at pace experience; Able to work under pressure in a fast-paced environment and to adjust quickly to changing priorities, coping effectively with complexity and change.

For a comprehensive list of what the Civil Service expects from a Lead User Researcher please refer to: https://www.gov.uk/government/publications/lead-user-researcher-skills-they-need/lead-user-researcher-skills-they-need

Where You’ll Work
We have easy-to-reach digital hubs, modern and vibrant workplaces, designed for and by our communities in Leeds, London Newcastle, Sheffield, Blackpool and Manchester.

Building Our Future
We believe the work we do really matters, so we’re serious about investing in your ability.

You’ll have access to a huge suite of training and learning opportunities to complement the new skills and experience you’ll acquire on the job. You’ll share ideas with colleagues from across the tech community, and grow your skills via our coaching and mentoring programmes.

If you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.
For further information click apply and you will be taking directly to the Civil Service Job website from where you can download the application pack and make a full application.

The deadline for receipt of formal applications is midnight 06/08/2018.

Apply now