Operations Technical Service Manager (Incident Management) Department for Work & Pensions

Reference 13676
Number of vacancies 5
Location Manchester, Newcastle-upon-Tyne, Blackpool
Salary Up to £39,674
Work hours 37
Employment type Permanent
Job benefits

A brilliant Civil Service pension with employer contributions circa 20%, generous annual leave, flexible working and lots more…

Closing date 13 October 2019

Job description

Do you want to be part of something really big? If you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.

DWP are looking for Operations Technical Service Managers to work with us on in a once-in-a-generation digital transformation. This is an exciting time to join DWP Digital. We are transforming the way DWP delivers our services to meet the evolving needs of society and our workforce of 86,000. The Operations Technical Service Manager role sits right at the heart of that transformation.

This role presents an exciting opportunity to work with Digital leaders within the department and across government as part of the 17,000 strong DDaT profession. This is a big challenge, but also a big opportunity. You will get the chance to work on one of the biggest, most ambitious Digital transformation programmes in the UK.

You will have the chance to use and stretch your abilities, strengthen your experience and continue your professional development in a supportive environment. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

You and your role

As Operations Technical Service Manager you will manage the Major Incident Management discipline following a service failure, restoring live service as quickly and safely as possible.

You will identify problems and undertake root cause analysis to investigate and fix the underlying cause in order to restore and manage services and live product support effectively.

You will participate in end-to-end testing of disaster recovery and service continuity plans to optimise service and live product support.

You will monitor the effectiveness of the appropriate Service Management processes (e.g. Major Incident, Change Management, Problem Management) analysing metrics, reporting on performance design, and making recommendations for improvement and reduction to service downtime.

What skills, knowledge and experience are we looking for?

The right person for this role will have a working knowledge of the main IT infrastructure and experience of maintaining a large and complex IT estate and the associated risks.

You will have service management framework experience in the Service Operations function (Particularly Event, Incident, Problem, Change, Release, Capacity, ITSCM and CSI).

You have experience working with technical capabilities and multiple stakeholders as part of the Major Incident discipline, restoring service as quickly and safely as possible, with minimal business impact and with timely and relevant communications.

You can demonstrate a degree of relationship management with customers, suppliers and staff at all levels requires input throughout the IT change lifecycle.

Where will you work?

Your role will be based in your choice of our easy-to-reach digital hubs in either Blackpool, Manchester, or Newcastle-upon-Tyne. We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer.

In return for your skills we offer competitive salary up to £39,674, a brilliant civil service pension, and a generous leave package. We also have a broad benefits package built around your work-life balance which includes:

CLICK APPLY for further information and to start an application on Civil Service Jobs.
If you have any questions of you want to discuss the role before you apply get in touch with me via suchitra.govindarajul@dwp.gov.uk

Apply now