Senior Business Relationship Manager Department for Work & Pensions


Reference 22823
Number of vacancies 2
Location Manchester
Salary £34,448 — Up to £58,135
Work hours 37
Employment type Permanent
Job benefits

A brilliant Civil Service pension with employer contributions circa 27%, generous annual leave, flexible working, great work life balance and lot more.

Closing date 5 January 2020

Job description

Digital Workplace Project. Digital with Purpose. DWP.

We’re looking for talented Business Relationship Managers to join DWP’s Digital Workplace project and become a key part of one of the UK’s biggest and most high-profile digital transformation programmes. If you love solving problems and want to use your skills on projects with real impact, we’d love to hear from you.

We’re delivering a once-in-a-generation reform of products and services that will put world class technology solutions into the hands of the people that need them most, whether that’s the millions that use and rely on DWP services or our brilliant frontline colleagues.

What is Digital Workplace?
It’s big. Over the last two years diverse DWP Digital teams have established Digital Workplace, an agile and multi-disciplinary service that supports over 84,000 employees, using more than 150 distributed cloud applications, operating out of more than 800 UK sites, and powering digital products and services used by more than 20 million people across the UK.

It’s evolving. So far we’ve moved all of our systems to hybrid hosting, removing the constraints of previous outsourced IT contracts, modernising our legacy infrastructure and stabilising performance.

It’s empowering our people. We’re improving communication and collaboration with a mix of new hardware including mini-PCs, Surface Pro laptops and a growing mobile phone network. By upgrading our software with the latest versions of Office 365, Skype for Business and our rebooted staff intranet we’re making sure our people always have the right tools and the latest professional digital skills.

You and your role

As a Senior Business relationship manager you will liaise with people and teams across Digital Group and selected End User or Enterprise service groups within the department to understand the operations and developmental needs of the line of business.

This role requires lots of collaboration with the business to plan new joint initiatives, evaluate proposals, and determine how they fit into IT strategy and track end-user satisfaction, and review insights with appropriate business and third-party representatives. So you’ll need to be a great communicator, capable of building strong relationships with all sorts of stakeholders.

You’ll use your background as an agile Leader or end user adoption specialist, and your expertise in investigating operational needs to drive and advise on future technology changes for DWP. You will actively influence how DWP approaches opportunities change and growth in projects, products and services relating to Digital Workplace.

What skills and experience are we looking for?

We are recruiting for 2 different levels of Business relationship Manager(Level 1 and Level II)

Where will you work?
You’ll join our team in Manchester where you’ll enjoy great facilities and active local community.
Find out more here about our hubs:

In Digital Workplace we believe in giving you a working experience that meets your needs and expectations and that means a focus on work-life balance, flexible hours, team-based working and the ability to work from multiple locations. We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.

Our Offer
In return for your skills we offer competitive salary up to £39,674 for the Level 1 role and up to £58,135 for the Level II role plus a brilliant civil service pension with employer contributions circa 27%, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

CLICK APPLY for further information and to start an application on Civil Service Jobs.

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