Senior Technical Support Manager Department for Work & Pensions







£39,957 — up to £45,018

Work hours

37 per week

Employment type


Job benefits

A brilliant Civil Service pension with employer contributions circa 27%, generous annual leave, flexible working, great work life balance and lots more.

Closing date

10 May 2021

Job description

DWP. Digital with Purpose.

DWP is the UK’s largest government department. We make payments worth over £195bn a year to support some of the most vulnerable people in our society. We deliver products and services that are used by millions of people in the UK, every day and at key moments in their lives.

DWP Digital user fresh ideas and leading edge technologies to put the user at the centre of everything we do. We create innovative, scalable digital solutions that make a difference to the lives of our 22 million users and to our amazing DWP colleagues. It’s a generation transformation driven by our desire to use tech to enable better outcomes for our users.

We are looking for a talented technical support professional to work with and support our most senior stakeholders and a number of VIP’s.

You’ll offer a bespoke, fast-paced, flexible and often face-to-face technical support service to critical people, who need to be online with the right tools and tech at their fingertips. You’ll make that happen.

Delivery. Work. Projects.

This role is based in London at the heart of DWP’s operations.

You’ll need the experience and know-how to manage a team of highly technical 3rd line engineers. And you’ll have the hands-on skills required to offer a tailored, responsive technical service for senior stakeholders, creating immediate solutions to any issues and requests.

This is an exciting opportunity to lead a team at the top of their game, supporting very important users who will rely on your expertise and solutions to continue working on some of the country’s most important projects.

Due to the nature of this role you will need to have or be able to pass Security Clearance.

What skills, knowledge and experience will you need?

Technical Specialism:

User Focus:


Managing a Quality Service:


IT Infrastructure:

Details. Wages. Perks.

You’ll join us in our brilliant digital hub in London. Find out more about our hubs here:

We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

In return for your skills we offer competitive salary up to £45,018 a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package starting at 25 days.

We also have a broad benefits package built around your work-life balance which includes:

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