Senior User Researcher Department for Work & Pensions

Reference 1630748
Number of vacancies 4
Location Leeds, Newcastle, Manchester and London
Salary up to £62,146
Work hours 37 per week (flexible working)
Employment type Permanent
Job benefits

In return for your skills we offer a great Civil Service pension with employer contributions over 20%, and a generous holiday package.

We also have a broad benefits package built around your work-life balance which includes:
• flexible working
• family-friendly policies
• volunteering and charitable giving
• discounts and savings on shopping, fun days out and more
• interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• sports and social activities

Closing date 28 May 2019

Job description

We’re looking for talented Senior User Researchers to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world.

Using fresh ideas and leading edge technologies – and putting the user at the centre of everything we do – we at DWP Digital create innovative digital solutions that make a difference to the lives of our 22 million users.

Check out how DWP Digital User Researchers do things via the following blogs: –
Three things I learnt from taking the Income Service into beta and beyond
What I learnt from trialling a ‘speed dating’ approach to user testing
How we designed for users without having a user interface to test


Check out this video and more like this from Malcolm, a current User Researcher here at DWP Digital on our YouTube Channel

You and your role
You will be an experienced practitioner who is capable of planning and leading user research activities across large and complex projects and services.

An expert in problem definition and selecting the appropriate research strategies to tackle issues and understand user needs, you will help champion a user-centred, evidence based approach to formulating strategy and vision, both across the User Research practice and the teams you are engaged in.

You will also have management and coaching responsibilities, aiding the development of junior User Researchers and User Researchers.

We are especially interested in applications if you:

Ideally, you will have a degree or professional qualification in Market Research/Social Science/Research Human Computer Interaction/Usability/Cognitive Psychology or equivalent professional experience.

Where You’ll Work
You’ll join us in one of our easy-to-reach digital hubs in Leeds, London, Manchester and Newcastle.

Each of our hubs is a modern, vibrant workplace that was designed for and by members of our digital community. Our central hubs have the best of the city on the doorstep, and we have a range of facilities across the sites from cafes, coffee shops and restaurants, to ping pong, gym facilities and loads more. Get in touch for more details about your preferred location.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.

Building Our Future
We believe the work we do really matters, so we’re serious about investing in your ability.

You’ll have access to a huge suite of training and learning opportunities to complement the new skills and experience you’ll acquire on the job.

You’ll share ideas with colleagues from across the tech community, and grow your skills via our coaching and mentoring programmes.

APPLY: For further information and to start an application on Civil Service Jobs click apply now.

If you have any questions of you want to talk about this opportunity get in touch with me via

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