Service Transition Manager – Implementation BPDTS Ltd

Reference 171.19
Number of vacancies 1
Location Newcastle, Sheffield or Blackpool
Salary Up to £43,653
Work hours 37.5 hours per week
Employment type Permanent
Job benefits

Up to 10% pension and up to 10% bonus, generous annual leave, flexible working, great work life balance and lots more.

Closing date 10 December 2019

Job description

Are you a Service Implementation Release Warrior? Are you an ambassador in Customer Service Improvement (CSI)? Are you ready to join is in a massive digital challenge?

Then look no further, we’d love to hear from you!

We are looking for a Service Implementation Manager to work with us on in a once-in-a-generation digital transformation. Our people work on projects that are revolutionising products and services that are used by millions of people every day.

We know that better digital services in government will mean better public services. Using fresh ideas and leading edge technologies – and putting the user at the centre of everything we do – we create innovative digital solutions that make a difference to the lives of our 22 million users.

You and your role

The Implementation Manager is responsible for the effective planning, co-ordination and implementation of all technical products and activities necessary to implement full system upgrades, Infrastructure upgrades, scans and ad-hoc activities on the DWP account from multiple solution providers. This work normally takes place outside of normal office hours to avoid impact on live services and the post holder will be expected to be available 24/7 and at short notice.

This is a “hands on” Implementation Manager not really a Service Transition Manager role within different projects including Pensions VMER, Cloud , Working Age and Children and Analytics Data Service (ChADS).

You’ll be the central point of contact responsible for implementation across different functions into live environment including dress rehearsals and moving data bases.  You’ll be responsible for crafting the implementation plan ensuring that around 12-15 releases per month are on track.

The role involves working weekends starting on Friday and you’ll troubleshoot and roll back if the implementation hits any problems. You can work remotely from home at weekends and prep and co-ordinate prior to releases. You’ll be working with a dedicated team 6 who can support and share the “on call” rota.

What are we looking for?

Essential Skills and Experience

Desirable Skills and Experience

Where will you work?

BPDTS Ltd provides dedicated services to the Department for Work and Pensions. Our digital, data and technology specialists work closely with experts in DWP Digital’s community to make digital services quicker, simpler and more efficient for the millions of people that use them.

You will join us in one of our modern, vibrant digital hubs in Blackpool, Newcastle or Sheffield. Find out more here: https://careers.dwp.gov.uk/our-locations/

What is our offer?

We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

How to Apply?
Hit APPLY for more information and to continue your application on our careers page. There you will also find candidate pack with more information, which you can download by clicking the ‘Job Spec’ button.

You’ll need to register (you can use your LinkedIn profile) and then complete a short application form where you’ll upload a CV.

If you have any questions or you want to discuss this opportunity please contact me via tia.nicholas@dwp.gov.uk

Apply now