Service Manager Department for Work & Pensions







Up to £39,674

Work hours


Employment type


Job benefits

A brilliant Civil Service pension with employer contributions circa 27%, generous
annual leave, flexible working, great work life balance and lots more.

Closing date

15 December 2019

Job description

Digital Workplace Project. Digital with Purpose. DWP.

We’re looking for talented Service Managers to join DWP’s Digital Workplace project and become a key part of one of the UK’s biggest and most high-profile digital transformation programmes. If you love solving problems and want to use your skills on projects with real impact, we’d love to hear from you.

We’re delivering a once-in-a-generation reform of products and services that will put world class technology solutions into the hands of the people who DWP services and our brilliant frontline colleagues.

What is Digital Workplace?

It’s big. Over the last two years diverse DWP Digital teams have established Digital Workplace, an agile and multi-disciplinary service that supports over 84,000 employees, using more than 150 distributed cloud applications, operating out of more than 800 UK sites, and powering digital products and services used by more than 20 million people across the UK.

It’s evolving. So far we’ve moved all of our systems to hybrid hosting, removing the constraints of previous outsourced IT contracts, modernising our legacy infrastructure and stabilising performance.

It’s empowering our people. We’re improving communication and collaboration with a mix of new hardware including mini-PCs, Surface Pro laptops and a growing mobile phone network. By upgrading our software with the latest versions of Office 365, Skype for Business and our rebooted staff intranet we’re making sure our people always have the right tools and the latest professional digital skills.

You and your role

In this role you’ll join a multi-disciplinary team as part of our Mobility product. The team is responsible for the deployment, configuration and management of the mobile platform. Experience working in and around telecommunications and mobile-related projects is helpful.

The team is at a really exciting point, with lots of beta activity launching, at a time where mobility is becoming really important for DWP. We’re in the process of making our phones corporately owned but privately enabled so that we’ll be able to use things like whatsapp on work devices for personal and corporate purposes. That’s a huge step for a government organisation, ground-breaking really for mobility in the civil service.

The short term goal is to become a centre of excellence. The long term goal will be to start doing things like app development in-house. So really interesting, challenging projects now and coming up.

If you’ve got Service Management experience, you’ll recognise the shape of this role which includes reporting, incident management, problem management and management of services to agreed targets (SLA and OLAs).

You might not recognise the scale we work at though – we’re the UK’s largest government department. You might not have had the chance to work at putting tech and tooling in the hands of thousands of people to empower them to do more of the high-quality, high value work they love. You may not hav been given the opportunity to analyse and really own complex issues through to resolution. You’ll get all that here.

What skills and experience are we looking for?

You’re an experienced Service Manager with a background in Service Reporting, Incident Management, Operational Management and Business Analysis. You have the skills required to:

Where will you work?

You’ll join our team in Manchester where you’ll enjoy great facilities and active local community. Find out more here:–locations/

In Digital Workplace we believe in giving you a working experience that meets your needs and expectations and that means a focus on work-life balance, flexible hours, team-based working and the ability to work from multiple locations.

We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £39,674, a brilliant civil service pension with employer contributions circa 27%, and a generous leave package. We also have a broad benefits package built around your work-life balance which includes:

CLICK APPLY for further information and to start an application on Civil Service Jobs.

If you have any questions of you want to discuss the role before you apply get in touch with me via

Apply now