Service Manager Department for Work & Pensions



Number of vacancies





Up to £34,285

Work hours


Employment type


Job benefits

A brilliant Civil Service pension with employer contributions circa 27%, generous annual leave, flexible working, great work life balance and lots more.

Closing date

12 May 2021

Job description

DWP. Digital with Purpose.

DWP is the UK’s largest government department. We deliver products and services that are used by millions of people in the UK, every day and at key moments in their lives.

We are looking for a talented Service Manager to work with us on a once-in-a-generation digital transformation of these services.

DWP Digital is our growing community of digital experts. Using fresh ideas and leading edge technologies – and putting the user at the centre of everything we do – we create innovative, scalable digital solutions that make a difference to the lives of our 22 million users and to our amazing DWP colleagues.
Delivery. Work. Projects.

Our Service Managers collaborate with experts from DWP Digital’s technical teams. We support teams and business areas to ensure products are delivered to agreed performance targets in a cost effective and timely manner.

You’ll promote service quality and improvements to the experience of our users. You’ll be the interface between Digital and third party suppliers, defining and articulating direction and working with suppliers to ensure delivery of services to meet business delivers best value.

All our Service Managers undertake a range of key service management duties including reporting, incident management, problem management, relationship management, performance improvement and management of services to agreed SLAs, working closely with all business areas across all levels to increase quality and drive improved end user satisfaction.

What skills, knowledge and experience will you need?

The ideal candidate for this role will be able to demonstrate the following essential criteria:

Managing a Quality Service

Communicating and Influencing


Customer Service Management

Delivering at Pace

Relationship Management

Details. Workplace. Pay.

You’ll join us in our brilliant digital hub in Blackpool.

We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

In return for your skills we offer competitive salary up to £34,285 a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

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