Service Transition Manager Department for Work & Pensions


Reference 1642948
Number of vacancies 2
Location Blackpool
Salary Up to £39,087
Work hours 37
Employment type Permanent
Job benefits

A brilliant Civil Service pension with employer contributions circa 20%, generous annual leave, flexible working, great work life balance and lots more.

Closing date 19 August 2019

Job description

Are you and Service Delivery champion? Do you have Release and Deployment expertise?
Do you have Change and Configuration Management experience? And Are you ready to be part of our epic digital transformation?
Then look no further…

We’re looking for talented Service Transition Managers to join DWP’s Digital Delivery for Shared Platforms (DDSP) project and become a key part of one of the UK’s biggest and most high-profile digital transformation programmes, a once-in-a-generation tech-driven reform of government products and services.

What is DDSP?

Digital Delivery for Shared Platforms evolves and transforms some of the most critical systems in DWP, unleashing the potential of Digital services to reduce overheads, cost and friction for citizen and agent-facing services.
Our Integration Technologies, Payment Services and Citizen Information teams work together to enable the successful delivery of services across DWP.
You’ll join our brilliant DDSP Payments Services team.

Payments are core to the services we provide; they are critical to helping people live better lives. We are the biggest payer in the UK serving some 22m people, who collectively receive a total of £170b annually, delivered on time and in the best form for them.

Tech innovation, open banking and changing customer needs mean payments are being transformed at pace in DWP and externally. We are thinking radically about how we deliver and evolve payment services and how ambitious we need to be to meet the future needs of the Department, our citizens, Government and industry. We need Payment Services need to be efficient, modern, fast, scalable, flexible and innovative, available 24/7. We need you to help us get there.

You and your role

This role is a delivery focused role for a Service Transition Manager with superb organisational skills who can communicate at all levels helping to implement strict ITlL processes and who can also be adaptable to change.
In particular, this individual will ensure that change management, quality service and smooth quarterly releases are on schedule so that development cycles run on time.
Ideally you will be ITIL certified however this is not mandatory.

Pre-requisite skills and experience

• A proven track record in co-ordinating projects
• Intermediate working knowledge of Microsoft Office programs and associated software tools
• Delivering a consistently high standard of customer service to internal and external stakeholders
Relationship Management with the ability to communicate effectively across all levels of an organisation including suppliers and customers

Where will you work?

You’ll join our team in our brilliant hub in Blackpool. Accessible from across the North West, we share our beautiful site with wild rabbit, birds, fish and a family of otters. We have great facilities including a gym, restaurant, coffee shops and zones where you can chill out and recharge.
In DDSP we believe in giving you a working experience that meets your needs and expectations and that means a focus on work-life balance, flexible hours, team-based working and the ability to work from multiple locations.

We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £39,087 per annum, a brilliant civil service pension, and a generous leave package.
We also have a broad benefits package built around your work-life balance which includes:

• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• Learning and development, including coaching, mentoring, qualifications and accreditation, career progression opportunities and lots more…

CLICK APPLY for further information and to start an application on Civil Service Jobs.

If you have any questions of you want to discuss the role before you apply get in touch with me via

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