End User Computing – IT/Tech Support roles BPDTS Ltd

Reference BPDTS 51.19
Location Newcastle, Basildon, Bolton & Peterborough
Salary Up to £29,565
Work hours 37.5
Employment type Fixed Term (2 years)
Job benefits

Our flexible benefits package includes employer pension contributions of up to 10%, a performance related annual bonus of up to 10%, and lots more.

Closing date 26 March 2019

Job description

Want to be part of something really big? If you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.

We are looking for End User Computing Associates that have great IT Support experience to work with us on one of the largest transformation programmes in Europe, providing services that have far-reaching and pivotal roles in citizens’ lives.

We know that better digital services in government will mean better public services, with the power to make a difference to lives of 22 million UK citizens. Our fast growing digital community is driving that change.

You and your role

BPDTS are hiring End User Computing Associates across a number of locations around the country, with strong 1st and 2nd line IT Support experience.

You will deliver face-to-face on-site technical support on IT related issues, provide coaching sessions to up-skill colleagues and support them to become more digitally confident.

You will also interact with colleagues to resolve queries and issues through multiple channels and carry out incident triaging to the correct resolver group where issues cannot be addressed at the first point of contact.

You will relish the opportunity to own the support delivered to DWP colleagues and act as a digital champion while being part of a high performing team across diverse geographical areas.

What are we looking for?

Desirable Skillsif you don’t have these already you’ll have chance to learn them here!

Where will you work?

BPDTS Ltd provides dedicated services to the Department for Work and Pensions. Our digital, data and technology specialists work closely with experts in DWP Digital’s community to make digital services quicker, simpler and more efficient for the millions of people that use them.

We have opportunities across 3 locations in conveniently located sites with great facilities and full of friendly teams. You can work in either Leeds, Bolton Basildon or Peterborough, as per your preference.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things.

We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

What is our offer?

We also offer much more as part of a flexible benefits package – including a cycle to work scheme and lots of family friendly perks – which can be tailored to your lifestyle.

Building our future

We believe the work we do really matters, so we’re serious about investing in you.

You’ll have access to a huge suite of training and learning opportunities to complement the new skills you’ll acquire on the job. You’ll get the chance to share knowledge with colleagues from across our digital communities, and to grow your skills through our coaching and mentoring programmes.

Hit APPLY for more information and to continue your application on our careers page. There you will also find candidate pack with more information, which you can download by clicking the ‘Job Spec’ button.

You’ll need to register (you can use your LinkedIn profile) and then complete a short application form where you’ll upload a CV.

Apply now