BETA This is a new service – your feedback will help us to improve it.

User Researcher BPDTS Ltd

Reference BPDTS 40.18
Number of vacancies 5
Location Blackpool and Newcastle
Salary up to £49,812
Work hours 37 per week (flexible working)
Employment type Permanent
Job benefits

A flexible benefits package to suit you including up to 10% pension contributions, up to 10% annual bonus, generous annual leave and fantastic work life balance

Closing date 23 July 2018

Job description

Do you want to be part of something really big?

BPDTS Ltd provides dedicated services to the Department for Work and Pensions. Our digital, data and technology specialists work closely with experts in DWP Digital’s community to make digital services quicker, simpler and more efficient for the millions of people that use them.

We are looking for Qualitative and Quantitative User Researchers to work with us on one of the largest transformation programmes in Europe, providing services that have far-reaching and pivotal roles in citizens’ lives. In BPDTS a relaxed culture empowers our teams to focus entirely on the incredible outcomes we’re trying to achieve.

We know that better digital services in government will mean better public services, with the power to make a difference to lives of 22 million UK citizens. Our fast growing digital community is driving that change.

About you

You, and the team around you, will have a role crucial in the discovery and delivery of departmental initiatives. You are our eyes and ears in the field. You’ll be responsible for communicating with our users and championing ideas to your team members and stakeholders in order to deliver on vital life-changing projects.

What are we looking for?

· You are a Researcher and Survey Designer (Qualitative and Quantitative)

· You have experience of conducting contextual and discovery phase research

· You can conduct hands-on and face-to-face user research

· You have experience of Guerrilla/Pop-up testing

· You have experience of moderating usability sessions and interviewing

· You can conduct user testing, analysis and report writing

· You are able to coach junior colleagues and oversee their work

Where will you work?

We have easy-to-reach digital hubs in Blackpool and Newcastle. Each hub is designed for and by members of our digital community. We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things.

Building our future

We believe the work we do really matters, so we’re serious about investing in you.

You’ll have access to a huge suite of training and learning opportunities to complement the new skills you’ll acquire on the job. You’ll get the chance to share knowledge and with colleagues from across our digital communities, and to grow your skills through our coaching and mentoring programmes.

For further information and to start your application click apply or contact: TIA.NICHOLAS@DWP.GSI.GOV.UK

Your contact will act as an expression of interest, and we will quickly get back to you with a full job description and details on how to formally apply.


Thanks for your interest in this vacancy. Please enter your details below and click send and we'll get in touch with more information and how to apply. You can also optionally upload a CV.
  • Attach a CV (optional): why not atttach a copy of your CV to help us get to know you better before we get in touch?
    Accepted file types: doc, docx, pdf, odt, txt, rtf.
  • The information you provide will be held by DWP Digital for a period of up to 12 months. Your information will be used to contact you about this vacancy and other opportunities that we believe may be suitable for you. Please tick the box if you consent to your information being used in this way.