User Researcher Department for Work & Pensions

Reference 11383
Number of vacancies 5
Location Leeds and Sheffield
Salary up to £39,087
Work hours 37 per week (flexible working)
Employment type Permanent
Job benefits

We have a broad benefits package built around your work-life balance which includes:
• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Learning and development, including coaching, mentoring, qualifications and accreditation
• Career progression opportunities and lots more.

Closing date 26 September 2019

Job description

If you’re creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you’ll love it here. And we’d love to hear from you.

We’re looking for talented User Researchers to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world.

Using fresh ideas and leading edge technologies – and putting the user at the centre of everything we do – we create innovative digital solutions that make a difference to the lives of our 22 million users.

Check out how DWP Digital User Researchers do things via the following fascinating blogs: –

Three things I learnt from taking the Income Service into beta and beyond

What I learnt from trialling a ‘speed dating’ approach to user testing

How we designed for users without having a user interface to test

Also hear from Malcolm, a current User Researcher here at DWP Digital at our YouTube Channel

You and your role
Working independently to plan and carry out research projects, you will be involved in the preparation all the way through to sharing the outcomes.

Making use of the latest research methods and up to date tools at your disposal, you will turn research insights into recommendations to the most important of the departments goals and delivery outcomes.

An excellent communicator, who is experienced in user centred design practices, you will champion the core research principles by consistently testing the highest levels of the service and having the support within the practice to turn those findings into action.

We are especially interested in applications if: –
• You have experience of basic user researcher methods and Agile principles.
• You can align user research activities to aide in a team environment.
• You have the ability to use quantitative and qualitative data about users to turn user focus into outcomes.
• You communicate effectively to all level of key stakeholders.
• You are responsive to changes in technology and can adapt any approach at pace.
• You have worked in different phases of user research – Discovery, Alpha, Beta and Live.

Where You’ll Work
You’ll join us in one of our easy-to-reach digital hubs in either Leeds of Sheffield.

Each of our hubs is a modern, vibrant workplace that was designed for and by members of our digital community. Get in touch to learn more about what we offer in your preferred location.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

For further information and to start an application click apply now. If you would like to discuss this role and our offer contact me via

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