Your guide to apprenticeships with DWP Digital

If you join our programme, you’ll be offered a permanent contract ranging from a level 2 through to level 7 and these can be in job roles from AO to EO*.

*London-based apprentices will benefit from London weighting.

You’ll also enjoy employment benefits, including a Civil Service pension, annual leave, public holidays, and the chance to forge a career in a sought-after tech profession. And, by earning while you learn, you’ll be in a better position to build for your future.

Our work makes a difference to millions of people’s lives, every day. We’re working to support some of society’s most vulnerable people, putting their needs at the heart of our work.

Through a combination of work on important real projects that have a direct impact on our end-users, and a structured training programme, delivered by our partner provider, you can gain a qualification and professional recognition. We’ll assign a mentor to you, and we’ll regularly review your progress to make sure you’re on track to succeed. To help you along the way, 20% of your time at work will be dedicated to your learning.

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The real-world experience you gain will help you get the skills you need to become a specialist in DWP Digital. Our specialist roles include DevOps engineer, business analyst, end-user computing engineer, infrastructure engineer, software engineer and data engineer.

Once you successfully complete your apprenticeship, we’ll support you in exploring opportunities in DWP Digital, or in another government department.

DevOps engineer

You’ll focus on implementing and facilitating a DevOps culture in DWP Digital. And help to deliver services to 22 million people in the UK. You’ll learn:

  • common practices while working in a DevOps environment, including agile, scrum, continuous integration, deployment and delivery of a product.
  • networking and security principles both generally and within a DevOps context.
  • DevOps tools and technologies.
  • how to develop and architect infrastructure and automation pipelines.
  • engineering skills to create automated, verifiable infrastructure and pipelines.

Business analyst

You’ll work with colleagues and other digital specialists to:

  • focus efforts into building things that people need.
  • bring about changes and improvements to organisations.
  • help improve how citizens interact with government.
  • break down complex information into easier to understand chunks.

You’ll learn business analyst skills like business process modelling, requirements engineering and management, stakeholder analysis and investigation techniques. You’ll build your experience under the guidance of other business analysts and through the support of a wider network of professionals.

End-user computing engineer

You’ll provide support to IT end users by using tools to categorise and troubleshoot issues, setting people up on systems, providing support, and resolving issues to maintain organisational productivity.  Your role involves:

  • solving various IT problems including providing remote support.
  • analysing service and component availability, reliability, maintainability and serviceability.
  • ensuring that services and components meet and continue to meet all of their agreed performance targets and service levels.
  • developing awareness of the user experience and how this impacts IT Operations..
  • building effective relationships with project delivery stakeholders to identify the infrastructure operations deliverables required for successful implementation.

Infrastructure engineer

You’ll gain technical skills in IP-Based network switching systems, network design, information security, hybrid cloud computing and cyber security.  You’ll learn about data communications and network security, developing a technology strategy and systems development.

You’ll work in our technology services team which is a large-scale and fast-paced environment where you’ll help to build a world-class performance-focused user experience control centre, and help to drive forward DWP’s digital transformation.

Software engineer

You’ll gain technical skills in software development, building responsive web apps, using big data and analytics, artificial intelligence, micro services and APIs. You’ll learn about and apply industry best practices and open source technologies like Java, JavaScript, Node.js, cloud environments, testing methodologies, containerisation and modern engineering principles and architecture.

You’ll design, develop, code, test, correct and document simple programs and scripts, with the support of your team. We’ll also develop your understanding of user-centred design, user experience analysis and its principles.

Data engineer

You’ll be responsible for design, development and maintenance activities to ensure efficient delivery of data pipelines, supporting a wide variety of analytical and reporting use cases.

You will:

  • apply data engineering principles and standards to ensure the delivery of high quality engineering pipelines
  • work collaboratively to support the delivery of a vast range of services
  • translate technical concepts into non-technical language for stakeholders
  • work with various digital technologies and programming languages, including one of the following: SQL / Python / R / Java /Shell Scripting (BASH)
  • implement test phases and standards associated to Performance Test, Accessibility Test, Security Test and Compatibility Test.

Business services apprentice

Business services brings together the key services which enable DWP Digital to focus on delivering critical IT services for our customers and claimants.

We deliver our services through support teams, working with directors and their senior leadership teams to deliver against their business priorities.

You will have the opportunity develop yourself while contributing towards organisational outcomes, providing services which support the whole of DWP Digital.

The roles above offer an example of the opportunities on offer. To find out about all roles available contact the Digital Talent Team.

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As one of the biggest digital departments in the world, being part of our teams will enable you to see how your work impacts the end-user, and supports departmental strategy. You’ll clearly see how your work, and that of your team, creates value for DWP’s customers, and meets the diverse needs of all of our stakeholders.

You’ll find that we’re a real mix of people, reflective of the society we support. The work we do needs a wide range of skills, perspectives, experience, and ideas, and that makes for a diverse and interesting workplace.

We’re looking for more people from underrepresented groups to join us, including BAME and LGBT+ individuals. We value and promote diversity, so people can be themselves at work.

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We combine this valuable real-world experience with virtual learning, delivered by our partner provider. All of our apprenticeships are accredited either by our partner universities or the Chartered Institute for IT.

Your apprenticeship won’t be desk-bound: depending on which apprenticeship you choose, you’ll have one-to-ones with tutors and dedicated skills coaches, lab tutorials, or proper research projects.

All of our digital apprenticeships have different requirements.

You’ll be based in one of our digital hubs in either Blackpool, Leeds, London, Manchester, Newcastle, Birmingham or Sheffield, but we’re set up for remote working too.

You’ll benefit from all the tech you need to get you up and running while social distancing. And if you need to come into the office, you’ll find we’ve got hygiene measures in place.

We’ll be launching other digital apprenticeships in the future. Register your interest and we’ll contact you as soon as we have any opportunities.